CRD 10-Q Quarterly Report Sept. 30, 2010 | Alphaminr
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CRD 10-Q Quarter ended Sept. 30, 2010

Balance Sheet
Cash Flow
Income Statement
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10-Q 1 crawfordq3201010q.htm WebFilings | EDGAR view
United States
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
____________________________________________________________
Form 10-Q
R
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
for the quarterly period ended September 30, 2010
OR
o
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
for the transition period from ____ to ____
Commission file number 1-10356
CRAWFORD & COMPANY
(Exact name of Registrant as specified in its charter)
Georgia
58-0506554
(State or other jurisdiction of
(I.R.S. Employer
incorporation or organization)
Identification No.)
1001 Summit Boulevard
Atlanta, Georgia
30319
(Address of principal executive offices)
(Zip Code)
(404) 300-1000
(Registrant’s telephone number, including area code)
____________________________________________________________
Indicate by check mark whether the Registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
Yes R No o
Indicate by check mark whether the Registrant has submitted electronically and posted on its corporate website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the Registrant was required to submit and post such files).
Yes o No o
Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filer o
Accelerated filer R
Non-accelerated filer o
Smaller reporting company o
(Do not check if a smaller reporting company)
Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
Yes £ No R
The number of shares outstanding of each of the Registrant’s classes of common stock as of October 31, 2010 was as follows:
Class A Common Stock, $1.00 par value: 28,000,065
Class B Common Stock, $1.00 par value: 24,697,172
CRAWFORD & COMPANY
Quarterly Report on Form 10-Q
Quarter Ended September 30, 2010
Table of Contents
Page
Part I. Financial Information
EX-15
EX-99.1
EX-99.2
EX-101 INSTANCE DOCUMENT
EX-101 SCHEMA DOCUMENT
EX-101 CALCULATION LINKBASE DOCUMENT
EX-101 LABELS LINKBASE DOCUMENT
EX-101 PRESENTATION LINKBASE DOCUMENT
EX-101 DEFINITION LINKBASE DOCUMENT

2

Part 1 — Financial Information
Item 1. Financial Statements
CRAWFORD & COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
Unaudited
(In thousands, except per share amounts)
Three Months Ended September 30,
2010
2009
Revenues:
Revenues before reimbursements
$
254,523
$
245,752
Reimbursements
23,587
23,105
Total Revenues
278,110
268,857
Costs and Expenses:
Costs of services provided, before reimbursements
185,172
179,405
Reimbursements
23,587
23,105
Total costs of services
208,759
202,510
Selling, general, and administrative expenses
50,152
53,835
Corporate interest expense, net of interest income of $163 and $142, respectively
3,923
3,126
Goodwill impairment charge
—
46,945
Total Costs and Expenses
262,834
306,416
Income (Loss) before Income Taxes
15,276
(37,559
)
Provision for Income Taxes
2,180
1,841
Net Income (Loss)
13,096
(39,400
)
Less: Net Income Attributable to Noncontrolling Interests
106
110
Net Income (Loss) Attributable to Crawford & Company
$
12,990
$
(39,510
)
Earnings (Loss) Per Share, Based on Net Income (Loss) Attributable to Crawford & Company:
Basic
$
0.25
$
(0.76
)
Diluted
$
0.24
$
(0.76
)
Average Number of Shares Used to Compute:
Basic Earnings (Loss) Per Share
52,789
52,011
Diluted Earnings (Loss) Per Share
53,306
52,011
(See accompanying notes to condensed consolidated financial statements)

3

CRAWFORD & COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
Unaudited
(In thousands, except per share amounts)
Nine Months Ended September 30,
2010
2009
Revenues:
Revenues before reimbursements
$
728,940
$
731,499
Reimbursements
57,209
59,284
Total Revenues
786,149
790,783
Costs and Expenses:
Costs of services provided, before reimbursements
538,142
538,451
Reimbursements
57,209
59,284
Total costs of services
595,351
597,735
Selling, general, and administrative expenses
149,530
159,737
Corporate interest expense, net of interest income of $459 and $1,208
11,732
10,251
Restructuring and other costs
4,650
1,815
Goodwill impairment charge
7,303
140,945
Total Costs and Expenses
768,566
910,483
Income (Loss) before Income Taxes
17,583
(119,700
)
Provision for Income Taxes
3,938
4,576
Net Income (Loss)
13,645
(124,276
)
Less: Net Income Attributable to Noncontrolling Interests
128
276
Net Income (Loss) Attributable to Crawford & Company
$
13,517
$
(124,552
)
Earnings (Loss) Per Share, Based on Net Income (Loss) Attributable to Crawford & Company:
Basic
$
0.26
$
(2.41
)
Diluted
$
0.25
$
(2.41
)
Average Number of Shares Used to Compute:
Basic Earnings (Loss) Per Share
52,600
51,755
Diluted Earnings (Loss) Per Share
53,081
51,755
(See accompanying notes to condensed consolidated financial statements)

4

CRAWFORD & COMPANY
CONDENSED CONSOLIDATED BALANCE SHEETS
Unaudited
(In thousands)
*
September 30,
2010
December 31,
2009
ASSETS
Current Assets:
Cash and cash equivalents
$
42,193
$
70,354
Accounts receivable, less allowance for doubtful accounts of $11,140 and $11,983, respectively
169,428
139,215
Unbilled revenues, at estimated billable amounts
116,683
93,796
Prepaid expenses and other current assets
27,643
22,350
Total current assets
355,947
325,715
Property and Equipment:
Property and equipment
146,365
144,254
Less accumulated depreciation
(105,497
)
(102,108
)
Net property and equipment
40,868
42,146
Other Assets:
Goodwill
122,590
123,169
Intangible assets arising from business acquisitions, net
99,433
104,409
Capitalized software costs, net
53,887
50,463
Deferred income tax assets
67,314
69,504
Other noncurrent assets
25,798
27,499
Total other assets
369,022
375,044
TOTAL ASSETS
$
765,837
$
742,905
*    derived from the audited Consolidated Balance Sheet
(See accompanying notes to condensed consolidated financial statements)

5

CRAWFORD & COMPANY
CONDENSED CONSOLIDATED BALANCE SHEETS — CONTINUED
Unaudited
(In thousands except par value amounts)
*
September 30,
2010
December 31,
2009
LIABILITIES AND SHAREHOLDERS’ INVESTMENT
Current Liabilities:
Short-term borrowings
$
31,149
$
32
Accounts payable
41,293
35,449
Accrued compensation and related costs
73,336
70,871
Self-insured risks
16,371
18,475
Other accrued liabilities
48,764
47,318
Deferred revenues
51,227
53,664
Mandatory company contributions due to pension plan
21,100
25,000
Current installments of long-term debt and capital leases
2,338
8,189
Total current liabilities
285,578
258,998
Noncurrent Liabilities:
Long-term debt and capital leases, less current installments
171,638
173,061
Deferred revenues
31,190
33,524
Self-insured risks
15,398
14,824
Accrued pension liabilities, less current mandatory contributions
167,908
187,507
Other noncurrent liabilities
14,932
13,705
Total noncurrent liabilities
401,066
422,621
Shareholders’ Investment:
Class A common stock, $1.00 par value; 50,000 shares authorized; 28,000 and 27,355 shares issued and outstanding, respectively
28,000
27,355
Class B common stock, $1.00 par value; 50,000 shares authorized; 24,697 shares issued and outstanding
24,697
24,697
Additional paid-in capital
31,658
29,570
Retained earnings
153,980
140,463
Accumulated other comprehensive loss
(163,927
)
(165,403
)
Total Crawford & Company Shareholders’ Investment
74,408
56,682
Noncontrolling interests
4,785
4,604
Total shareholders’ investment
79,193
61,286
TOTAL LIABILITIES AND SHAREHOLDERS’ INVESTMENT
$
765,837
$
742,905
*    derived from the audited Consolidated Balance Sheet
(See accompanying notes to condensed consolidated financial statements)

6

CRAWFORD & COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
Unaudited
(In thousands)
Nine Months Ended September 30,
2010
2009
Cash Flows From Operating Activities:
Net income (loss)
$
13,645
$
(124,276
)
Reconciliation of net income (loss) to net cash (used in) provided by operating activities:
Depreciation and amortization
22,780
23,102
Goodwill impairment charge
7,303
140,945
Stock-based compensation
2,959
3,118
Loss on disposals of property and equipment, net
161
54
Changes in operating assets and liabilities, net of effects of acquisitions and dispositions:
Accounts receivable, net
(30,513
)
2,626
Unbilled revenues, net
(24,647
)
2,105
Accrued or prepaid income taxes
(1,589
)
(4,139
)
Accounts payable and accrued liabilities
11,821
(15,686
)
Deferred revenues
(4,459
)
(7,791
)
Accrued retirement costs
(17,557
)
(5,728
)
Prepaid expenses and other operating activities
(5,014
)
(4,539
)
Net cash (used in) provided by operating activities
(25,110
)
9,791
Cash Flows From Investing Activities:
Acquisitions of property and equipment
(8,003
)
(6,418
)
Proceeds from sales of property and equipment
40
72
Capitalization of computer software costs
(10,671
)
(10,775
)
Additional purchase price consideration for previous acquisition
(7,303
)
—
Other investing activities
—
(1,089
)
Net cash used in investing activities
(25,937
)
(18,210
)
Cash Flows From Financing Activities:
Shares used to settle withholding taxes under stock-based compensation plans
(703
)
(1,903
)
Increases in short-term borrowings
34,939
24,022
Payments on short-term borrowings
(2,718
)
(30,986
)
Payments on long-term debt and capital lease obligations
(7,516
)
(1,837
)
Capitalized loan costs
—
(944
)
Other financing activities
312
179
Net cash provided by (used in) financing activities
24,314
(11,469
)
Effect of exchange rate changes on cash and cash equivalents
(1,428
)
1,853
Decrease in cash and cash equivalents
(28,161
)
(18,035
)
Cash and cash equivalents at beginning of year
70,354
73,124
Cash and cash equivalents at end of period
$
42,193
$
55,089
(See accompanying notes to condensed consolidated financial statements)

7

CRAWFORD & COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF SHAREHOLDERS’  INVESTMENT AND NONCONTROLLING INTERESTS
Unaudited
(In thousands)
Common Stock
Accumulated
Shareholders' Investment
2010
Class A
Non-Voting
Class B
Voting
Additional
Paid-In
Capital
Retained
Earnings
Other
Comprehensive
Loss
Attributable
to Crawford &
Company
Noncontrolling
Interests
Total
Shareholders'
Investment
Balance at January 1, 2010
$
27,355
$
24,697
$
29,570
$
140,463
$
(165,403
)
$
56,682
$
4,604
$
61,286
Comprehensive income (loss) — Note 4
—
—
—
3,054
(286
)
2,768
(3
)
2,765
Stock-based compensation
—
—
777
—
—
777
—
777
Dividends paid to noncontrolling interests
—
—
—
—
—
—
(39
)
(39
)
Common stock activity, net
412
—
(1,115
)
—
—
(703
)
—
(703
)
Balance at March 31, 2010
27,767
24,697
29,232
143,517
(165,689
)
59,524
4,562
64,086
Comprehensive income (loss) — Note 4
—
—
—
(2,527
)
(1,650
)
(4,177
)
276
(3,901
)
Stock-based compensation
—
—
659
—
—
659
—
659
Common stock activity, net
—
—
—
—
—
—
—
—
Balance at June 30, 2010
27,767
24,697
29,891
140,990
(167,339
)
56,006
4,838
60,844
Comprehensive income — Note 4
—
—
—
12,990
3,412
16,402
126
16,528
Stock-based compensation
—
—
1,523
—
—
1,523
—
1,523
Dividends paid to noncontrolling interests
—
—
—
—
—
—
(179
)
(179
)
Common stock activity, net
233
—
244
—
—
477
—
477
Balance at September 30, 2010
$
28,000
$
24,697
$
31,658
$
153,980
$
(163,927
)
$
74,408
$
4,785
$
79,193
Common Stock
Accumulated
Shareholders' Investment
2009
Class A
Non-Voting
Class B
Voting
Additional
Paid-In
Capital
Retained
Earnings
Other
Comprehensive
Loss
Attributable
to Crawford &
Company
Noncontrolling
Interests
Total
Shareholders'
Investment
Balance at January 1, 2009
$
26,523
$
24,697
$
26,342
$
256,146
$
(158,157
)
$
175,551
$
4,808
$
180,359
Comprehensive income (loss) — Note 4
—
—
—
3,082
(13,833
)
(10,751
)
(653
)
(11,404
)
Stock-based compensation
—
—
1,595
—
—
1,595
—
1,595
Common stock activity, net
626
—
(2,512
)
—
—
(1,886
)
—
(1,886
)
Balance at March 31, 2009
27,149
24,697
25,425
259,228
(171,990
)
164,509
4,155
168,664
Comprehensive (loss) income — Note 4
—
—
—
(88,124
)
13,368
(74,756
)
394
(74,362
)
Stock-based compensation
—
—
1,246
—
—
1,246
—
1,246
Common stock activity, net
70
—
(59
)
—
—
11
—
11
Balance at June 30, 2009
27,219
24,697
26,612
171,104
(158,622
)
91,010
4,549
95,559
Comprehensive income (loss) — Note 4
—
—
—
(39,510
)
18,350
(21,160
)
322
(20,838
)
Stock-based compensation
—
—
277
—
—
277
—
277
Dividends paid to noncontrolling interests
—
—
—
—
—
—
(274
)
(274
)
Common stock activity, net
136
—
289
—
—
425
—
425
Balance at September 30, 2009
$
27,355
$
24,697
$
27,178
$
131,594
$
(140,272
)
$
70,552
$
4,597
$
75,149
(See accompanying notes to condensed consolidated financial statements)

8
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

Based in Atlanta, Georgia, Crawford & Company (the “Company”) is the world's largest independent provider of claims management solutions to the risk management and insurance industries as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims Solutions sm offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration. Shares of the Company's two classes of common stock are traded on the New York Stock Exchange under the symbols CRDA and CRDB, respectively. The Company's website is www.crawfordandcompany.com . The information contained on the Company's website is not a part of, and is not incorporated by reference into, this report.
1. Basis of Presentation
The accompanying unaudited condensed consolidated financial statements of the Company have been prepared in accordance with generally accepted accounting principles (“GAAP”) for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X promulgated by the United States Securities and Exchange Commission (the “SEC”). Accordingly, these unaudited condensed consolidated financial statements do not include all of the information and footnotes required by GAAP for complete financial statements.
The preparation of financial statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. There have been no material changes to our critical accounting policies and estimates from those disclosed in our Annual Report on Form 10-K for the year ended December 31, 2009 . Operating results for the three months and nine months ended September 30, 2010 are not necessarily indicative of the results that may be expected for the year ending December 31, 2010 or for other future periods.
In the opinion of management, all adjustments (consisting of normal recurring accruals and adjustments) considered necessary for a fair presentation have been included. Certain prior period amounts have been reclassified to conform to the current presentation. Significant intercompany transactions have been eliminated in consolidation.
The Condensed Consolidated Balance Sheet information presented herein as of December 31, 2009 has been derived from the audited consolidated financial statements as of that date, but does not include all of the information and footnotes required by GAAP for complete financial statements. For further information, refer to the consolidated financial statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2009 .
For variable interest entities (“VIE”), the Company determines when it should include the assets, liabilities, and results of operations of a VIE in its consolidated financial statements. The Company consolidates the assets of a rabbi trust, which is considered a VIE of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan. At September 30, 2010 and December 31, 2009 , the liabilities of the deferred compensation plan were $9,149,000 and $8,570,000, respectively, and the values of the assets held in the related rabbi trust were $13,917,000 and $13,551,000, respectively. These assets and liabilities are included in Other Noncurrent Assets and Other Noncurrent Liabilities on the Company's Condensed Consolidated Balance Sheets.
2. Adoption of New Accounting Standards in 2010
Variable Interest Entities
On January 1, 2010, the Company adopted the Financial Accounting Standards Board’s (“FASB”) Accounting Standards Update (“ASU”) 2009-17, “Improvements to Financial Reporting by Enterprises Involved With Variable Interest Entities” (“ASU 2009-17”), which amended Accounting Standards Codification (“ASC”) 810, “Consolidations,” and other related guidance. ASU 2009-17 made certain changes to the guidance used to determine when an entity should consolidate a variable interest entity in its consolidated financial statements. Based on the status of the entities that are evaluated for consolidation in the Company’s consolidated financial statements, the adoption of ASU 2009-17 did not impact the Company’s results of operations, financial condition, or cash flows.
Fair Value Disclosures
On January 21, 2010, the FASB issued ASU 2010-06, “Improving Disclosures About Fair Value Measurements,” (“ASU 2010-06”) which amends ASC 820, “Fair Value Measurements and Disclosures,” to add new requirements for disclosures about

9
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

transfers into and out of Levels 1 and 2 of the fair value hierarchy and separate disclosures about purchases, sales, issuances, and settlements relating to Level 3 measurements within the fair value hierarchy. This ASU also clarifies existing fair value disclosures about the level of disaggregation and about inputs and valuation techniques used to measure fair value. This ASU was effective for the Company beginning January 1, 2010, except for the requirements to provide the Level 3 activity of purchases, sales, issuance, and settlements, if any, which will be effective for the Company beginning January 1, 2011.
Since ASU 2010-06 is a disclosure-only standard, its adoption had no impact on the Company’s results of operations, financial condition, or cash flows. For the three-month and nine -month periods ended September 30, 2010 and 2009 , the Company had no transactions requiring disclosure under ASU 2010-06.
3. Pending Adoption of Recently Issued Accounting Standards
Multiple-Deliverable Revenue Arrangements
On October 7, 2009, the FASB issued ASU 2009-13, “Multiple Revenue Arrangements – a consensus of the FASB Emerging Issues Task Force” (“ASU 2009-13”), which will supersede certain guidance in ASC 605-25, “Revenue Recognition-Multiple Element Arrangements,” (“ASC 605-25”) and will require an entity to allocate arrangement consideration to all of its deliverables at the inception of an arrangement based on their relative selling prices (i.e., the relative-selling-price method). The use of the residual method of allocation will no longer be permitted in circumstances in which an entity recognized revenue for an arrangement with multiple deliverables subject to ASC 605-25. ASU 2009-13 will also require additional disclosures. The Company will adopt the provisions of ASU 2009-13 on January 1, 2011. Based on the Company’s current revenue arrangements, the adoption of ASU 2009-13 is not expected to have a material impact on the Company’s financial condition, results of operations, or cash flows.
Stock-Based Compensation
In April 2010, the FASB issued ASU 2010-13, “Compensation-Stock Compensation (Topic 718) — Effect of Denominating the Exercise Price of a Share-Based Payment Award in the Currency of the Market in Which the Underlying Equity Security Trades — a consensus of the FASB Emerging Issues Task Force” (“ASU 2010-13”). ASU 2010-13 addresses whether an entity should classify a share-based payment award as equity or a liability if the award’s exercise price is denominated in the currency in which the underlying security trades and that currency is different from the 1) entity’s functional currency, 2) functional currency of the foreign operation for which the employee provides services, and 3) payroll currency of the employee. Under the existing guidance in ASC 718-10, “Compensation-Stock Compensation,” the Company does not classify any of its stock-based compensation as liabilities. ASU 2010-13 is effective for the Company on January 1, 2011. However, the adoption of ASU 2010-13 is not expected to change the Company’s current accounting for its stock-based compensation plans as equity awards since ASU 2010-13’s application contains an exception for share-based payments that, like the Company’s, use exercise prices denominated in the currency of the market in which substantial portions of the entity’s equity securities trade.
4. Comprehensive Income (Loss)
Comprehensive income (loss) for the three months ended September 30, 2010 and 2009 was as follows:
Three Months Ended September 30, 2010
Shareholders of
Noncontrolling
(in thousands)
Crawford & Company
Interests
Total
Net Income
$
12,990
$
106
$
13,096
Other Comprehensive Income (Loss):
Net foreign currency translation gain
1,884
20
1,904
Interest rate swap agreement, net of taxes:
Loss reclassified into income
359
—
359
Loss recognized during period
(585
)
—
(585
)
Amortization of cost of retirement plans, net of taxes
1,754
—
1,754
Total Comprehensive Income
$
16,402
$
126
$
16,528

10
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

Three Months Ended September 30, 2009
Shareholders of
Noncontrolling
(in thousands)
Crawford & Company
Interests
Total
Net (Loss) Income
$
(39,510
)
$
110
$
(39,400
)
Other Comprehensive Income (Loss):
Net foreign currency translation gain
16,610
212
16,822
Interest rate swap agreement, net of taxes:
Loss reclassified into income
642
—
642
Loss recognized during period
(142
)
—
(142
)
Amortization of cost of retirement plans, net of taxes
1,240
—
1,240
Total Comprehensive (Loss) Income
$
(21,160
)
$
322
$
(20,838
)
Comprehensive income (loss) for the nine months ended September 30, 2010 and 2009 was as follows:
Nine Months Ended September 30, 2010
Shareholders of
Noncontrolling
(in thousands)
Crawford & Company
Interests
Total
Net Income
$
13,517
$
128
$
13,645
Other Comprehensive Income (Loss):
Net foreign currency translation (loss) gain
(3,894
)
271
(3,623
)
Interest rate swap agreement, net of taxes:
Loss reclassified into income
1,405
—
1,405
Loss recognized during period
(1,297
)
—
(1,297
)
Amortization of cost of retirement plans, net of taxes
5,262
—
5,262
Total Comprehensive Income
$
14,993
$
399
$
15,392
Nine Months Ended September 30, 2009
Shareholders of
Noncontrolling
(in thousands)
Crawford & Company
Interests
Total
Net (Loss) Income
$
(124,552
)
$
276
$
(124,276
)
Other Comprehensive Income (Loss):
Net foreign currency translation gain (loss)
12,683
(213
)
12,470
Interest rate swap agreement, net of taxes:
Loss reclassified into income
2,090
—
2,090
Loss recognized during period
(608
)
—
(608
)
Amortization of cost of retirement plans, net of taxes
3,720
—
3,720
Total Comprehensive (Loss) Income
$
(106,667
)
$
63
$
(106,604
)
5. Net Earnings (Loss) per Common Share Attributable to Crawford & Company
Both classes of the Company’s common stock, Common Stock Class A (“CRDA”) and Common Stock Class B (“CRDB”) , share equally in the Company’s earnings for purposes of computing earnings (loss) per share (“EPS”).
The computations of basic and diluted net earnings (loss) per common share attributable to Crawford & Company were as follows:

11
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

Three months ended
Nine months ended
(in thousands, except earnings (loss) per share)
September 30,
2010
September 30,
2009
September 30,
2010
September 30,
2009
Net income (loss) attributable to Crawford & Company
$
12,990
$
(39,510
)
$
13,517
$
(124,552
)
Weighted average common shares used to compute basic earnings (loss) per share
52,789
52,011
52,600
51,755
Dilutive effects of shares issuable under stock-based compensation plans
517
—
481
—
Weighted-average common share equivalents used to compute diluted earnings (loss) per share
53,306
52,011
53,081
51,755
Basic earnings (loss) per share
$
0.25
$
(0.76
)
$
0.26
$
(2.41
)
Diluted earnings (loss) per share
$
0.24
$
(0.76
)
$
0.25
$
(2.41
)
For the quarter and nine -month periods ended September 30, 2009 , weighted-average common share equivalents of 634,000 and 861,000 shares, respectively, were not included in the calculation of diluted loss per share since the Company recorded a net loss for these periods. The inclusion of these shares would have been anti-dilutive.
Weighted-average outstanding stock options to purchase approximately 1,712,000 and 2,435,000 shares of CRDA were excluded from the computation of diluted EPS for the three months ended September 30, 2010 and 2009 , respectively, because their inclusion would have been anti-dilutive based on the average price of CRDA during those periods. Weighted-average outstanding stock options to purchase approximately 1,898,000 and 2,507,000 shares of CRDA were excluded from the computation of diluted EPS for the nine months ended September 30, 2010 and 2009 , respectively, because their inclusion would have been anti-dilutive based on the average price of CRDA during those periods. In addition, performance stock grants of approximately 1,002,000 and 353,000 shares of CRDA were excluded from the computation of EPS for the respective periods because the expected performance conditions had not been met as of September 30, 2010 and 2009 , respectively. Compensation cost is recognized for these performance stock grants based on expected achievement rates, however no consideration is given for these performance stock grants when calculating EPS until the performance measurements have actually been achieved. The performance goals related to these 1,002,000 performance stock grants are expected to be achieved at the end of 2010.
6. Interest Rate Swap Agreements
The Company manages a portion of its exposure to the impact of interest rate changes by entering interest rate swap agreements.
In May 2007, the Company entered into a three-year interest rate swap agreement that effectively converted the LIBOR-based portion of the interest rate under the Company’s Credit Agreement on a portion of its floating-rate debt to a fixed rate of 5.25%. The Company initially designated this interest rate swap as a cash flow hedge of exposure to changes in cash flows due to changes in interest rates on an equivalent amount of debt. The notional amount of the swap was reduced over its three-year term. The swap agreement expired May 31, 2010.
In connection with the Fifth Amendment to the Company’s Credit Agreement entered into in October 2009, this interest rate swap was discontinued as a cash flow hedge of exposure to changes in cash flows due to changes in interest rates. Accordingly, subsequent changes in the fair value of this swap agreement were recorded by the Company as an expense adjustment rather than as a component of the Company’s accumulated other comprehensive loss. Such amount was not material for the nine months ended September 30, 2010 . Because it was still probable that the forecasted transactions that were hedged would occur, the amount in accumulated other comprehensive loss related to the interest rate swap agreement was reclassified into earnings as an increase to interest expense over the remaining life of the interest rate swap agreement as the forecasted transactions occurred. As of September 30, 2010 , all amounts had been reclassified from accumulated other comprehensive loss into earnings and the associated liability was reduced to zero upon expiration and settlement of the swap agreement.
In November 2009, the Company entered into a two-year forward-starting interest rate swap agreement that was effective beginning on June 30, 2010. This swap agreement effectively converts the LIBOR-based portion of the interest rate on an initial

12
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

notional amount of $90,000,000 of the Company’s floating-rate debt to a fixed rate of 3.05% plus the applicable credit spread. The Company designated this interest rate swap as a cash flow hedge of exposure to changes in cash flows due to changes in interest rates on an equivalent amount of debt. The notional amount of the swap will be reduced to $85,000,000 on March 31, 2011 to match the expected repayment of the Company’s outstanding debt. The Company does not believe there have been any material changes in the creditworthiness of the counterparties to this interest-rate swap agreement and believes the risk of nonperformance by such parties is minimal.
At September 30, 2010 and December 31, 2009 , the fair value of the interest rate swaps was a liability of $2,009,000 and $2,067,000, respectively. The amount of gain/loss recognized in income/expense for the ineffective portion excluded from any effectiveness testing was not material for the three months or nine months ended September 30, 2010 or 2009 . The pretax amount expected to be reclassified from accumulated other comprehensive loss into earnings during the twelve months subsequent to September 30, 2010 is approximately $929,000.
The effective portions of the pretax losses on the Company’s interest-rate swap derivative instruments are categorized in the tables below:
Loss Recognized in
Other Comprehensive Loss
Loss Reclassified from
(“OCL”) on Derivative -
Accumulated OCL into Income -
(in thousands)
Effective Portion
Effective Portion (1)
Three Months Ended September 30,
2010
2009
2010
2009
Cash Flow Hedging Relationship:
Interest rate hedge
$
(943
)
$
(201
)
$
(579
)
$
(951
)
Loss Reclassified from
Loss Recognized in OCL on
Accumulated OCL into Income -
(in thousands)
Derivative - Effective Portion
Effective Portion (1)
Nine Months Ended September 30,
2010
2009
2010
2009
Cash Flow Hedging Relationship:
Interest rate hedge
$
(2,188
)
$
(990
)
$
(579
)
$
(3,409
)
Interest Rate Swap Discontinued as a Cash Flow Hedge
$
—
$
—
$
(1,593
)
$
—
___________________________________________
(1) The losses reclassified from accumulated OCL into income (effective portion) are reported in Net Corporate Interest Expense in the Company’s Condensed Consolidated Statements of Operations.
The balances and changes in accumulated OCL related to the effective portions of the Company’s interest rate hedges for the three-month and nine-month periods ended September 30, 2010 and 2009 were as follows:
Three months ended
(in thousands)
September 30,
2010
September 30,
2009
Amount in accumulated OCL at beginning of period for effective portion of interest rate hedges, net of tax
$
(1,020
)
$
(2,303
)
Loss reclassified into income, net of tax
359
642
Loss recognized during period, net of tax
(585
)
(142
)
Amount in accumulated OCL at end of period for effective portion of interest rate hedges, net of tax
$
(1,246
)
$
(1,803
)

13
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

Nine months ended
(in thousands)
September 30,
2010
September 30,
2009
Amount in accumulated OCL at beginning of period for effective portion of interest rate hedges, net of tax
$
(1,354
)
$
(3,285
)
Loss reclassified into income, net of tax
1,405
2,090
Loss recognized during period, net of tax
(1,297
)
(608
)
Amount in accumulated OCL at end of period for effective portion of interest rate hedges, net of tax
$
(1,246
)
$
(1,803
)
The Company’s interest rate swap agreement contains provisions providing that if the Company is in default under its Credit Agreement, the Company may also be deemed to be in default under its interest rate swap agreement. If there was such a default, the Company could be required to contemporaneously settle some or all of the obligations under the interest rate swap agreement at values determined at the time of default. At September 30, 2010 , no such default existed, and the Company was not required to have assets posted as collateral under its interest rate swap agreement.
7. Fair Value Measurements
The following table presents the Company’s assets and liabilities that are measured at fair value on a recurring basis and are categorized using the fair value hierarchy:
Fair Value Measurements at September 30, 2010
Significant Other
Significant
Quoted Prices in
Observable
Unobservable
Active Markets
Inputs
Inputs
(in thousands)
Total
(Level 1)
(Level 2)
(Level 3)
Assets:
Money market funds (1)
$
5,591
$
5,591
$
—
$
—
Liabilities:
Derivative designated as hedging instrument:
Interest rate swap (2)
$
(2,009
)
$
—
$
(2,009
)
$
—
________________________________________________
(1)
The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are reported on the Company’s Condensed Consolidated Balance Sheet as Cash and Cash Equivalents.
(2)
The fair value of the interest rate swap was derived from a discounted cash flow analysis based on the terms of the contract and the forward interest rate curve adjusted for the Company’s credit risk. $929,000 of the fair value of the hedge instrument is included in Other Accrued Liabilities and $1,080,000 of the fair value of the hedge instrument is included in Other Noncurrent Liabilities on the Company’s Condensed Consolidated Balance Sheet, based upon the term of the hedged item.
Fair Value Disclosures
The fair values of accounts payable and short-term borrowings approximate their respective carrying values due to the short-term maturities of these instruments.
The carrying value of the Company’s term note payable was $173,225,000 at September 30, 2010 . The Company’s term note payable is held by a small number of lenders, and thus it trades infrequently. The Company estimates the fair value of its term note payable based on trading activity for the term note and estimates provided by the administrative agent under its credit facility. At September 30, 2010 , the Company estimated the value of its term note payable to be approximately $169,800,000.

14
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

8. Defined Benefit Pension Plans
Net periodic benefit cost related to the Company’s defined benefit pension plans for the three months and nine months ended September 30, 2010 and 2009 included the following components:
Three months ended
Nine months ended
(in thousands)
September 30,
2010
September 30,
2009
September 30,
2010
September 30,
2009
Service cost
$
564
$
433
$
1,768
$
1,228
Interest cost
8,832
8,970
26,799
26,423
Expected return on assets
(8,734
)
(7,420
)
(26,522
)
(21,793
)
Amortization of transition asset
11
59
33
166
Recognized net actuarial loss
2,746
1,885
8,169
5,587
Net periodic benefit cost
$
3,419
$
3,927
$
10,247
$
11,611
For the three-month and nine -month periods ended September 30, 2010 , the Company made contributions of $ 6,795,000 and $ 25,009,000 respectively, to its underfunded U.S. and U.K. defined benefit pension plans, compared with contributions of $ 3,842,000 and $ 11,237,000 , respectively, for the comparable periods in 2009 .
9. Income Taxes
The Company’s consolidated effective income tax rate may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from the Company’s various domestic and international operations which are subject to income taxes at different rates, the Company’s ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions. At September 30, 2010 , the Company estimates that its effective annual income tax rate for 2010 will be approximately 28% before considering discrete items.
The decrease in the Company’s income tax expense in the nine months of 2010 compared to the same period in 2009 was due primarily to discrete items and an internal restructuring of certain international operations in 2009 , which were partially offset by the expiration of a research and development tax credit.
10. Segment Information
Financial information for the three months and nine months ended September 30, 2010 and 2009 related to the Company’s reportable segments, including a reconciliation from segment operating earnings to income (loss) before income taxes, the most directly comparable GAAP financial measure, is presented below:

15
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

Three months ended
Nine months ended
(in thousands)
September 30,
2010
September 30,
2009
September 30,
2010
September 30,
2009
Revenues:
U.S. Property & Casualty
$
48,709
$
52,461
$
144,857
$
162,544
International Operations
105,689
101,517
315,891
288,032
Broadspire
61,683
70,430
184,826
218,087
Legal Settlement Administration
38,442
21,344
83,366
62,836
Total Segment Revenues before Reimbursements
254,523
245,752
728,940
731,499
Reimbursements
23,587
23,105
57,209
59,284
Total Revenues
$
278,110
$
268,857
$
786,149
$
790,783
Operating Earnings (Loss):
U.S. Property & Casualty
$
3,597
$
4,768
$
11,964
$
17,130
International Operations
7,811
7,462
21,684
23,339
Broadspire
(659
)
(1,171
)
(4,764
)
(3,731
)
Legal Settlement Administration
10,968
4,097
19,817
9,911
Total Segment Operating Earnings
21,717
15,156
48,701
46,649
Add (Deduct):
Unallocated corporate and shared costs, net
(826
)
(878
)
(2,351
)
(8,148
)
Restructuring and other costs
—
—
(4,650
)
(1,815
)
Goodwill impairment charge
—
(46,945
)
(7,303
)
(140,945
)
Net corporate interest expense
(3,923
)
(3,126
)
(11,732
)
(10,251
)
Amortization of customer-relationship intangible assets
(1,497
)
(1,500
)
(4,496
)
(4,494
)
Stock option expense
(195
)
(266
)
(586
)
(696
)
Income (Loss) before Income Taxes
$
15,276
$
(37,559
)
$
17,583
$
(119,700
)
Intersegment transactions are not material for any period presented.
Operating earnings is the primary financial performance measure used by the Company’s senior management and chief operating decision maker to evaluate the financial performance of the Company’s four operating segments. The Company believes this measure is useful to investors in that it allows investors to evaluate segment operating performance using the same criteria used by the Company’s senior management. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings exclude income tax expense, net corporate interest expense, amortization of customer-relationship intangible assets, stock option expense, certain other gains and expenses, and certain unallocated corporate and shared costs. Net income or loss attributable to noncontrolling interests has also been removed from segment operating earnings.
Segment operating earnings include allocations of certain corporate overhead and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its four operating segments, prior period results are adjusted to reflect the current allocation process.
Revenue by major service line for the U.S. Property & Casualty and Broadspire segments is shown in the following table. It is not practicable to provide revenue by service line for the International Operations segment. Legal Settlement Administration considers all of its revenue to be derived from one service line.

16
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

Three months ended
Nine months ended
(in thousands)
September 30,
2010
September 30,
2009
September 30,
2010
September 30,
2009
U.S. Property & Casualty
Claims Field Operations
$
31,671
$
35,052
$
96,969
$
109,367
Catastrophe Services
4,119
6,294
10,139
18,380
Technical Services
7,989
7,109
22,694
22,479
Contractor Connection
4,930
4,006
15,055
12,318
$
48,709
$
52,461
$
144,857
$
162,544
Broadspire
Claims Management Services
$
26,900
$
30,956
$
80,646
$
96,970
Medical Management Services
29,929
34,910
89,910
107,142
Risk Management Information Services
4,854
4,564
14,270
13,975
$
61,683
$
70,430
$
184,826
$
218,087
11. Commitments and Contingencies
The Company’s and its subsidiary guarantors’ obligations under the Credit Agreement are secured by liens on all of their respective personal property and mortgages over certain of their owned and leased properties.
As part of the Company’s Credit Agreement, the Company maintains a letter of credit facility to satisfy certain of its own contractual requirements. At September 30, 2010 , the aggregate committed amount of letters of credit outstanding under the Credit Agreement was $19,319,000.
In the normal course of the claims administration services business, the Company is sometimes named as a defendant in suits by insureds or claimants contesting decisions made by the Company or its clients with respect to the settlement of claims. Additionally, certain clients of the Company have in the past brought, and may in the future bring, actions for indemnification on the basis of alleged negligence by the Company, its agents, or its employees in rendering service to clients. The majority of these known claims are of the type covered by insurance maintained by the Company. However, the Company is responsible for the deductibles and any self-insured retentions under various insurance coverages. In the opinion of Company management, adequate provisions have been made for such known and foreseeable risks.
The Company is subject to numerous federal, state, and foreign employment laws, and from time to time the Company faces claims by its employees and former employees under such laws. Such claims or litigation involving the Company or any of the Company’s current or former employees could divert management’s time and attention from the Company’s business operations and could potentially result in substantial costs of defense, settlement or other disposition, which could have a material adverse effect on the Company’s results of operations, financial position, and cash flows.
As previously disclosed, on October 31, 2006, the Company completed its acquisition of Broadspire Management Services, Inc. (“BMSI”) from Platinum Equity, LLC (“Platinum”). BMSI and Platinum are together engaged in certain legal proceedings against the former owners of certain entities acquired by BMSI prior to the Company’s acquisition of BMSI. Pursuant to the agreement under which the Company acquired BMSI (the “Stock Purchase Agreement”), Platinum has full responsibility to resolve all of these matters and is obligated to fully indemnify BMSI and the Company for all monetary payments that BMSI may be required to make as a result of any unfavorable outcomes related to these pre-existing legal proceedings. Pursuant thereto, Platinum has also agreed to indemnify the Company for any additional payments required under any purchase price adjustment mechanism, earnout, or similar provision in any of BMSI’s purchase and sale agreements entered into prior to the Company’s acquisition of BMSI. In the event of an unfavorable outcome in which Platinum does not indemnify the Company under the terms of the Stock Purchase Agreement, the Company may be responsible for funding any such unfavorable outcomes. At this time, the Company’s management does not believe the Company will be responsible for the funding of any of these matters. The Company has not recognized any loss contingencies for these matters in its consolidated financial statements.
Separately, the Company and Platinum previously agreed to, and have been engaged in an arbitration regarding the application of the purchase price adjustment mechanism contained in the Stock Purchase Agreement (the "Accounting Arbitration"). Pursuant to the Stock Purchase Agreement, any amounts payable resulting from such arbitration are considered to be

17
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

adjustments to the purchase price, and will accrue interest at the prime rate from October 31, 2006. On July 30, 2010, the independent arbitrator arbitrating the Accounting Arbitration issued a decision and contingent determination in connection therewith. This decision and contingent determination purported to resolve certain issues being arbitrated thereunder, and provided certain additional guidance with respect to other issues, subject to further determinations. Although the Company is reserving all of its rights with respect to the issues purported to be resolved, the Company made a payment of $6,099,000 plus interest on August 6, 2010, to Platinum in connection therewith representing additional purchase price consideration for the October 31, 2006 acquisition of BMSI. All of the goodwill in the Broadspire segment was previously impaired and the fair value of the Broadspire segment does not support additional goodwill. Accordingly, the Company recorded an additional goodwill impairment charge of $7,303,000 for the nine months ended September 30, 2010 . All but the interest portion of the charge is nondeductible for tax purposes.As discussed in more detail in Note 13, the Company received a decision and determination on the Accounting Arbitration on October 27, 2010.
Separately, the Company has asserted claims for damages from Platinum due to breaches in the representations and warranties contained in the Stock Purchase Agreement, which claims are in arbitration (the "Legal Arbitration"). Any damages awarded by the arbitration panel in connection with the Legal Arbitration are limited by the Stock Purchase Agreement to $15.0 million. The Company does not expect this arbitration to be completed in 2010 and is unable to determine any possible outcome of this arbitration. Any payments made or to be made, or recoveries resulting from the Accounting Arbitration or the Legal Arbitration could result in additional goodwill impairment charges or gains, as applicable, and will be recorded in the period in which the settlement is reached.
12. Restructuring Charges and Losses on Sublease
During the second quarter of 2010 , the Company recorded a pretax charge of $1,987,000 for severance costs related to reductions in administrative staff. Approximately $556,000 of this charge was paid prior to June 30, 2010, with the remainder paid during the third quarter of 2010. For the nine months ended September 30, 2010 , the total restructuring and other costs was $4,650,000, which included this restructuring charge plus a pretax loss of approximately $2,663,000 on the Plantation sublease recorded in the first quarter of 2010, discussed below.
The restructuring charge recorded in the nine months ended September 30, 2009 was $1,815,000 for professional fees incurred in connection with an internal realignment of certain of the Company’s legal entities in the U.S. and internationally. The realignment of these legal entities did not impact segment financial reporting. These realignment activities commenced in the fourth quarter of 2008.
During October 2009, the Company entered into a sublease agreement with respect to a portion of a leased office building in Plantation, Florida, that was utilized by its Broadspire operations. At that time, the Company realized a pretax loss of $1,810,000 on that phase of the sublease. This sublease agreement provides the sublessor with options to sublease all or a portion of the remainder of the building at various dates in 2010. In February 2010, the sublessor exercised one of its options for additional space in the building, and the Company recognized a pretax loss of approximately $2,663,000 on that phase of the sublease, which is included in Restructuring and Other Costs on the Company’s Condensed Consolidated Statement of Operations for the nine months ended September 30, 2010 . For the space subleased in February 2010, the Company expects to receive approximately $9,318,000 in additional sublease payments from the sublessor over the life of the sublease. If the sublessor exercises its remaining option, the Company would record an additional loss of approximately $658,000 on that phase of the sublease, and the Company would receive additional sublease payments of approximately $5,249,000 over the life of the sublease. As of September 30, 2010, the sublessor had not exercised its remaining option, but it was granted an extension on the option until December 31, 2010. If the option is not exercised, the Company will determine its future needs for this space. These sublease losses are not reported within the operating results for the Broadspire segment, but instead are reported as a corporate charge. As a result of the subleases, during the first quarter of 2010 , the Company relocated its Broadspire operations in Broward County Florida to another leased building.
13. Subsequent Event
On October 27, 2010, the independent arbitrator arbitrating the Accounting Arbitration issued a decision and determination in connection therewith. This determination purports to resolve certain issues being arbitrated thereunder, and provides certain additional guidance with respect to other issues, subject to further determinations. The Company intends to ask the Legal Arbitration panel to consider the other issues and make a determination with respect thereto. At the present time, the Company is unable to determine any further possible outcome with respect to the issues it intends to present to the Legal Arbitration panel, or the timing thereof, or whether the panel will agree to make a determination on any of these issues. As the outcome of this determination is not probable, no amount has been accrued as of September 30, 2010. The Company expects that an

18
CRAWFORD & COMPANY
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

unfavorable determination with respect to these remaining issues could result in the Company being required to pay to Platinum not more than an additional $6,218,000, plus interest, fees and expenses. Any additional amounts paid will result in additional goodwill impairment charges. No assurances can be provided that any future required payments would not materially adversely affect the Company’s liquidity, financial condition or results of operations.

19

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
To the Shareholders and Board of Directors of
Crawford & Company:
We have reviewed the condensed consolidated balance sheet of Crawford & Company as of September 30, 2010 , and the related condensed consolidated statements of operations for the three-month and nine -month periods ended September 30, 2010 and 2009 , and the condensed consolidated statements of cash flows for the nine -month periods ended September 30, 2010 and 2009 . These financial statements are the responsibility of the Company’s management.
We conducted our review in accordance with the standards of the Public Company Accounting Oversight Board (United States). A review of interim financial information consists principally of applying analytical procedures and making inquiries of persons responsible for financial and accounting matters. It is substantially less in scope than an audit conducted in accordance with the standards of the Public Company Accounting Oversight Board, the objective of which is the expression of an opinion regarding the financial statements taken as a whole. Accordingly, we do not express such an opinion.
Based on our review, we are not aware of any material modifications that should be made to the condensed consolidated financial statements referred to above for them to be in conformity with U.S. generally accepted accounting principles.
We have previously audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheet of Crawford & Company as of December 31, 2009 , and the related consolidated statements of operations, shareholders’ investment, noncontrolling interests, and comprehensive income (loss), and cash flows for the year then ended (not presented herein) and in our report dated March 5, 2010, we expressed an unqualified opinion on those consolidated financial statements and included an explanatory paragraph for the adoption of Financial Accounting Standards Board No. 160, Noncontrolling Interests in Consolidated Financial Statements (codified in FASB Accounting Standards Codification ASC 810, Consolidation ).
In our opinion, the information set forth in the accompanying condensed consolidated balance sheet as of December 31, 2009 , is fairly stated, in all material respects, in relation to the consolidated balance sheet from which it has been derived.
/s/ Ernst & Young LLP
Atlanta, Georgia
November 4, 2010

20

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
Cautionary Statement Concerning Forward-Looking Statements
This report contains and incorporates by reference forward-looking statements within the meaning of that term in the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, and Section 21E of the Securities Exchange Act of 1934. Statements contained in this report that are not statements of historical fact are forward-looking statements made pursuant to the “safe harbor” provisions. These statements are included throughout this report and relate to, among other things, discussions regarding reduction of our operating expenses in our Broadspire segment, anticipated contributions to our underfunded defined benefit pension plans, collectability of our billed and unbilled accounts receivable, projections regarding payments under existing earnout agreements, discussions regarding our continued compliance with the financial and other covenants contained in our financing agreements, and other long-term liquidity requirements. These statements also relate to our business strategies, goals and expectations concerning our market position, future operations, margins, case volumes, profitability, contingencies, and capital resources. The words “anticipate”, “believe”, “could”, “would”, “should”, “estimate”, “expect”, “intend”, “may”, “plan”, “goal”, “strategy”, “predict”, “project”, “will” and similar terms and phrases identify forward-looking statements in this report.
Although we believe the assumptions upon which these forward-looking statements are based are reasonable, any of these assumptions could prove to be inaccurate and the forward-looking statements based on these assumptions could be incorrect. Our operations and the forward-looking statements related to our operations involve risks and uncertainties, many of which are outside our control, and any one of which, or a combination of which, could materially affect our financial condition, results of operations and whether the forward-looking statements ultimately prove to be correct. Included among, but not limited to, the risks and uncertainties we face are:
•
declines in the volume of cases referred to us for many of our service lines,
•
changes in global economic conditions,
•
changes in interest rates,
•
changes in foreign currency exchange rates,
•
changes in regulations and practices of various governmental authorities,
•
changes in our competitive environment,
•
changes in the financial condition of our clients,
•
the performance of sublessors under certain subleases related to our leased properties,
•
regulatory changes related to funding of defined benefit pension plans,
•
the fact that our U.S. and U.K. defined benefit pension plans are significantly underfunded and our future funding obligations thereunder,
•
changes in the degree to which property and casualty insurance carriers outsource their claims handling functions,
•
changes in overall employment levels and associated workplace injury rates in the U.S.,
•
unfavorable outcomes in any current or future legal proceedings, including our various arbitration proceedings relating to the acquisition of BMSI,
•
our ability to identify new revenue sources not tied to the insurance underwriting cycle,
•
our ability to develop or acquire information technology resources to support and grow our business,
•
our ability to attract and retain qualified personnel,
•
renewal of existing major contracts with clients on satisfactory terms,
•
our ability to collect amounts recoverable from our clients and others,
•
continued availability of funding under our financing agreements,
•
general risks associated with doing business outside the U.S.,
•
our ability to comply with any applicable debtor or other covenant in our financing or other agreements,
•
possible legislation or changes in market conditions that may curtail or limit growth in product liability and securities class actions,
•
man-made disasters and natural disasters,
•
our failure to complete the implementation of RiskTech on schedule, and
•
impairment of goodwill or our other indefinite-lived intangible assets,
As a result, you should not place undue reliance on any forward-looking statements.
Actual results and trends in the future may differ materially from those suggested or implied by the forward-looking statements. Forward-looking statements speak only as of the date they are made and we undertake no obligation to publicly update any of these forward-looking statements in light of new information or future events.
The following Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”) should be

21

read in conjunction with 1) our unaudited condensed consolidated financial statements and accompanying notes thereto for the three months and nine months ended September 30, 2010 and 2009 contained in Item 1 of this Quarterly Report on Form 10-Q and 2) our Annual Report on Form 10-K for the year ended December 31, 2009 . The financial statements of our subsidiaries comprising our International Operations segment, other than subsidiaries in Canada and the Caribbean, are included in our consolidated financial statements on a two-month delayed basis as permitted by U.S. generally accepted accounting principles (“GAAP”) in order to provide sufficient time for accumulation of their results.
Business Overview
Based in Atlanta, Georgia, Crawford & Company ( www.crawfordandcompany.com ) is the world’s largest independent provider of claims management solutions to the risk management and insurance industry, as well as to self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims Solutions sm offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration, including class action and bankruptcy administration, as well as risk management information services. Shares of the Company’s two classes of common stock are traded on the NYSE under the symbols CRDA and CRDB, respectively.
As discussed in more detail in subsequent sections of this MD&A, we have four operating segments: U.S. Property & Casualty, International Operations, Broadspire, and Legal Settlement Administration. Our four operating segments represent components of our Company for which separate financial information is available that is evaluated regularly by our chief operating decision maker in deciding how to allocate resources and in assessing operating performance. U.S. Property & Casualty serves the U.S. property and casualty insurance company market, including the product warranties and inspections marketplace. International Operations serves the property and casualty insurance company markets outside of the U.S. Broadspire serves the self-insurance marketplace primarily within the U.S. Legal Settlement Administration serves the securities, bankruptcy, and other legal settlements markets primarily in the U.S.
Insurance companies, which represent the major source of our global revenues, customarily manage their own claims administration function but often rely on third parties for certain services which we provide, primarily including field investigation and the evaluation of property and casualty insurance claims. We also conduct inspections of building component products related to warranty and product performance claims.
Self-insured entities typically rely on us for a broader range of services. In addition to field investigation and evaluation of their claims, we also provide initial loss reporting services, loss mitigation services such as medical case management and vocational rehabilitation, risk management information services, and administration of trust funds established to pay claims.
We also perform legal settlement administration services related to securities, product liability, and other class action settlements and bankruptcies, including identifying and qualifying class members, determining and dispensing settlement payments, and administering settlement funds. Such services are generally referred to by us as class action services.
The claims management services market, both in the U.S. and internationally, is highly competitive and comprised of a large number of companies of varying size and that offer a varied scope of services. The demand from insurance companies and self-insured entities for services provided by independent claims service firms like us is largely dependent on industry-wide claims volumes, which are affected by, among other things, the insurance underwriting cycle, weather-related events, general economic activity, overall employment levels, and associated workplace injury rates. Accordingly, we are limited in our ability to predict case volumes that may be referred to us in the future. In addition, our ability to retain clients and maintain and increase case referrals is also dependent in part on our ability to continue to provide high-quality, competitively priced services.
We generally earn our revenues on an individual fee-per-claim basis for claims management services we provide to property and casualty insurance companies and self-insured entities. Accordingly, the volume of claim referrals to us is a key driver of our revenues. Generally, fees are earned on claims in the period the claim is assigned to us, although sometimes a portion or substantially all of the revenue generated by a specific claim assignment will be earned in subsequent periods. Industry-wide claims volume in general will vary depending upon the insurance underwriting cycle.
In the insurance industry, the underwriting cycle is often said to be in either a “soft” or “hard” market. A soft market generally results when insurance companies focus more on increasing their premium income and focus less on controlling underwriting risks. A soft market often occurs in conjunction with strong financial markets or in a period with a lack of catastrophe losses. Insurance companies often attempt to derive a significant portion of their earnings from their investment portfolios, and their focus may turn to collecting more premium income to invest under the assumption that increased investment income and gains will offset higher claim costs that usually result from relaxed underwriting standards. Due to competition in the industry during a soft market, insurance companies usually concentrate on growing their premium base by increasing the number of policies in-force instead of raising individual policy premiums. When the insurance underwriting market is soft, insurance companies are generally more aggressive in the risks they underwrite, and insurance premiums and policy deductibles typically decline. This

22

usually results in an increase in industry-wide claim referrals which generally will increase claim referrals to us provided that we are able to maintain our existing market share. However, if a soft market coincides with a period of low catastrophic claims activity, industry-wide claim volumes may not increase.
A transition from a soft to a hard market is usually caused by one or two key factors, or sometimes a combination of both: weak financial markets or unacceptable losses from policy holders. When investments held by insurance companies begin to perform poorly, insurance companies typically turn their focus to attempting to better control underwriting risks and claim costs. However, even if financial markets perform well, the relaxed underwriting standards in a soft market can lead to unacceptable increases in the frequency and cost of claims, especially in geographic areas that are prone to frequent weather-related catastrophes. Either of these factors will usually lead the insurance industry to transition to a hard market. During a hard insurance underwriting market, insurance companies generally become more selective in the risks they underwrite, and insurance premiums and policy deductibles typically increase, sometimes quite dramatically. This usually results in a reduction in industry-wide claim volumes, which generally reduces claim referrals to us unless we are able to offset the decline in claim referrals with growth in our market share. During 2009 and into 2010, the insurance industry underwriting cycle could be characterized as a soft market. Because the underwriting cycle can change suddenly due to unforeseen events in the financial markets and catastrophic claims activity, we cannot predict what impact the current soft market may have on us in the future.
We are also impacted by decisions insurance companies and other clients may make to change the level of claims outsourced to independent claim service firms as opposed to those handled by their own in-house claims adjusters or contracted to other third party administrators, whether or not associated with insurance companies. Our ability to grow our market share in a highly fragmented and competitive market is primarily dependent on the delivery of superior quality service and effective sales efforts.
The legal settlement administration market is also highly competitive but comprised of a smaller number of specialized entities. The demand for legal settlement administration services is generally not directly tied to or affected by the insurance underwriting cycle. The demand for these services is largely dependent on the volume of securities and product liability class action settlements, the volume of Chapter 11 bankruptcy filings and the resulting settlements, and general economic conditions. Our revenues from legal settlement administration services are generally project-based and we earn these revenues as we perform individual tasks and deliver the outputs as outlined in each project.

23

Results of Operations
Executive Summary
Consolidated revenues before reimbursements increased 3.6% for the three months ended September 30, 2010 but decreased 0.3% for the nine months ended September 30, 2010 , compared with the same periods of 2009 . The increase in revenues for the quarter was primarily due to increases in our Legal Settlement Administration and International Operations segments. The increases in these segments were partially offset by revenue declines in our U.S. Property & Casualty and Broadspire segments. For the nine-month period, increases in our Legal Settlement Administration and International Operations segment, due primarily to a weaker U.S. dollar, were offset by revenue declines in our U.S. Property & Casualty and Broadspire segments. Excluding the impact of foreign currency translation, consolidated revenues before reimbursements during the third quarter of 2010 were 3.7% higher than revenues in the third quarter of 2009 , and revenues in our International Operations segment increased by 4.4% in the third quarter of 2010 compared with the third quarter of 2009 . For the first nine months of 2010 , excluding the impact of foreign currency translation, consolidated revenues before reimbursements were 3.6% lower than revenues in the first nine months of 2009 , and revenues in our International Operations segment increased by 1.4% compared with the first nine months of 2009 .
Excluding the goodwill impairment charge, which is described more fully in Note 11 to the accompanying unaudited condensed consolidated financial statements, of $46.9 million or ($0.90) per share, in the third quarter of 2009 , net income attributable to Crawford & Company was $13.0 million and $7.4 million for the three months ended September 30, 2010 and 2009 , respectively. Excluding the goodwill impairment charges of $7.3 million , or ($0.13) per share, and $140.9 million , or ($2.71) per share, for the nine months ended September 30, 2010 and 2009 , net income attributable to Crawford & Company was $20.8 million and $16.4 million , respectively. Including the goodwill impairment charges, the net income attributable to Crawford & Company was $13.0 million and $13.5 million for the quarter and nine months ended September 30, 2010 , respectively. Including the goodwill impairment charges, the net loss attributable to Crawford & Company was $39.5 million and $124.6 million for the quarter and nine months ended September 30, 2009 , respectively.
Consolidated net income for the nine months ended September 30, 2010 included a pretax charge of $4.7 million , or ($0.06) per share, comprised of $2.0 million in administrative staff reductions and approximately $2.7 million related to the sublease of the Broadspire facility in Plantation, Florida and the related relocation of those operations to Sunrise, Florida, as described in more detail in Note 12 to the accompanying unaudited condensed consolidated financial statements. These charges occurred in the first and second quarters of 2010. The restructuring charge recorded in the nine months ended September 30, 2009 was $1.8 million , or ($0.02) per share, due to professional fees incurred in connection with a previously disclosed internal realignment of certain of our legal entities.
Selling, General, and Administrative (“SG&A”) expenses were 6.8% and 6.4% lower in the quarter and nine months ended September 30, 2010 , respectively, compared with the same periods of 2009 . The decreases were due primarily to lower expenses associated with our professional indemnity self-insured risks and lower expenses resulting from the termination of a computer systems hosting contract.
Operating Earnings (Loss) of our Operating Segments
We believe that a discussion and analysis of the operating earnings of our four operating segments is helpful in understanding the results of our operations. Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our operating segments and make resource allocation decisions. Unlike net income, our operating earnings measure is not a standard performance measure found in GAAP. However, since it is our segment measure of profitability presented in conformity with the Financial Accounting Standards Board’s (“FASB”) Accounting Standards Codification (“ASC”) Topic 280 “Segment Reporting,” it is not considered a non-GAAP financial measure requiring reconciliation pursuant to Securities and Exchange Commission (“SEC”) guidance contained in Regulation G and Item 10(e) of Regulation S-K. We believe this measure is useful to others in that it allows them to evaluate segment operating performance using the same criteria our management and CODM use. Operating earnings represent segment earnings excluding income tax expense, net corporate interest expense, amortization of customer-relationship intangible assets, stock option expense, certain other gains and expenses, and certain unallocated corporate and shared costs–all for reasons described below. Net income or loss attributable to noncontrolling interests has also been removed from operating earnings.
Income tax expense, net corporate interest expense, amortization of customer-relationship intangible assets, and stock option expense are recurring components of our net income or loss, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income tax expense is based on statutory rates in effect in each of the jurisdictions where we provide services, and vary throughout the world. Net corporate interest expense results from capital structure decisions made by management and affecting the Company as a whole. Amortization expense relates to non-cash amortization expense of customer-relationship intangible assets resulting from business combinations. Stock option expense

24

represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment’s operating activities on a consistent basis.
Certain other gains and expenses may arise from events (such as expenses related to restructurings, losses on subleases, and goodwill impairment charges) that are not allocated to any particular segment since they historically have not regularly impacted our performance and are not expected to impact our future performance on a regular basis.
Unallocated corporate and shared costs represent expenses and credits related to our CEO and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. defined benefit pension plan, and certain self-insurance costs and recoveries. These items are not allocated to our individual operating segments.
Additional discussion and analysis of our income taxes, net corporate interest expense, amortization of customer-relationship intangible assets, stock option expense, unallocated corporate and shared costs, and other gains and expenses follows the discussion and analysis of the results of operations of our four operating segments.
Segment Revenues
In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are reported as revenues and expenses, respectively, in our consolidated results of operations. In the following discussion and analysis of segment results of operations, we do not include a gross-up of segment revenues and expenses for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income (loss) or operating earnings (loss). A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations. Unless noted in the following discussion and analysis, revenue amounts exclude reimbursements for out-of-pocket expenses.
Segment Expenses
Our discussion and analysis of segment operating expenses is comprised of two components. “Direct Compensation and Fringe Benefits” includes all compensation, payroll taxes, and benefits provided to our employees which, as a service company, represents our most significant and variable operating expense. “Expenses Other Than Direct Compensation and Fringe Benefits” includes outsourced services, office rent and occupancy costs, office operating expenses, cost of risk, amortization and depreciation expense other than amortization of customer-relationship intangible assets, and allocated corporate and shared costs. These costs are more fixed in nature as compared with direct compensation and fringe benefits.
Allocated corporate and shared costs are allocated to our four operating segments based primarily on usage. These allocated costs are included in the determination of segment operating earnings. If we change our allocation methods or change the types of costs that are allocated to our four operating segments, prior period results are adjusted to reflect the current allocation process.
Operating results for our U.S. Property & Casualty, International Operations, Broadspire, and Legal Settlement Administration segments reconciled to pretax income (loss) attributable to Crawford & Company and net income (loss) attributable to Crawford & Company, were as follows:

25

Three months ended
Nine months ended
(in thousands, except percentages)
September 30,
2010
September 30,
2009
September 30,
2010
September 30,
2009
Revenues:
U.S. Property & Casualty
$
48,709
$
52,461
$
144,857
$
162,544
International Operations
105,689
101,517
315,891
288,032
Broadspire
61,683
70,430
184,826
218,087
Legal Settlement Administration
38,442
21,344
83,366
62,836
Total revenues, before reimbursements
254,523
245,752
728,940
731,499
Reimbursements
23,587
23,105
57,209
59,284
Total Revenues
$
278,110
$
268,857
$
786,149
$
790,783
Direct Compensation & Fringe Benefits:
U.S. Property & Casualty
$
30,140
$
32,127
$
88,287
$
97,377
% of related revenues before reimbursements
61.9
%
61.2
%
60.9
%
59.9
%
International Operations
68,382
68,388
213,628
198,220
% of related revenues before reimbursements
64.7
%
67.4
%
67.6
%
68.8
%
Broadspire
35,391
39,293
107,966
123,064
% of related revenues before reimbursements
57.4
%
55.8
%
58.4
%
56.4
%
Legal Settlement Administration
13,631
9,426
34,447
27,262
% of related revenues before reimbursements
35.5
%
44.2
%
41.3
%
43.4
%
Total
$
147,544
$
149,234
$
444,328
$
445,923
% of Revenues before reimbursements
58.0
%
60.7
%
61.0
%
61.0
%
Expenses Other than Direct Compensation & Fringe Benefits:
U.S. Property & Casualty
$
14,972
$
15,566
$
44,606
$
48,037
% of related revenues before reimbursements
30.7
%
29.7
%
30.8
%
29.6
%
International Operations
29,496
25,667
80,579
66,473
% of related revenues before reimbursements
27.9
%
25.2
%
25.5
%
23.1
%
Broadspire
26,951
32,308
81,624
98,754
% of related revenues before reimbursements
43.7
%
45.9
%
44.2
%
45.3
%
Legal Settlement Administration
13,843
7,821
29,102
25,663
% of related revenues before reimbursements
36.0
%
36.6
%
34.9
%
40.8
%
Total before reimbursements
85,262
81,362
235,911
238,927
% of Revenues before reimbursements
33.5
%
33.1
%
32.3
%
32.6
%
Reimbursements
23,587
23,105
57,209
59,284
Total
$
108,849
$
104,467
$
293,120
$
298,211
% of Revenues
39.1
%
38.9
%
37.3
%
37.7
%
Operating Earnings (Loss):
U.S. Property & Casualty
$
3,597
$
4,768
$
11,964
$
17,130
% of related revenues before reimbursements
7.4
%
9.1
%
8.3
%
10.5
%
International Operations
7,811
7,462
21,684
23,339
% of related revenues before reimbursements
7.4
%
7.4
%
6.9
%
8.1
%
Broadspire
(659
)
(1,171
)
(4,764
)
(3,731
)
% of related revenues before reimbursements
(1.1
)%
(1.7
)%
(2.6
)%
(1.7
)%
Legal Settlement Administration
10,968
4,097
19,817
9,911
% of related revenues before reimbursements
28.5
%
19.2
%
23.8
%
15.8
%
Deduct:
Unallocated corporate and shared costs, net
(826
)
(878
)
(2,351
)
(8,148
)
Restructuring and other costs
—
—
(4,650
)
(1,815
)
Goodwill impairment charge
—
(46,945
)
(7,303
)
(140,945
)
Net corporate interest expense
(3,923
)
(3,126
)
(11,732
)
(10,251
)
Amortization of customer-relationship intangibles
(1,497
)
(1,500
)
(4,496
)
(4,494
)
Stock option expense
(195
)
(266
)
(586
)
(696
)
Pretax Income (Loss)
15,276
(37,559
)
17,583
(119,700
)
Income tax provision
(2,180
)
(1,841
)
(3,938
)
(4,576
)
Net Income (Loss)
13,096
(39,400
)
13,645
(124,276
)
Less: Net income attributable to noncontrolling interests
106
110
128
276
Net income (loss) attributable to Crawford & Company
$
12,990
$
(39,510
)
$
13,517
$
(124,552
)

26

U.S. PROPERTY & CASUALTY
Operating earnings for our U.S. Property & Casualty segment decreased from $4.8 million , or 9.1% of revenues before reimbursements, in the third quarter of 2009 , to $3.6 million , or 7.4% of revenues before reimbursements, in the third quarter of 2010 . For the nine months ended September 30, segment operating earnings decreased from $17.1 million , or 10.5% of revenues before reimbursements, in 2009 to $12.0 million , or 8.3% of revenues before reimbursements, in 2010 . The decline in U.S. Property & Casualty’s operating earnings was primarily due to the decline in revenues discussed below.
Revenues before Reimbursements
U.S. Property & Casualty revenues are primarily generated from the property and casualty insurance company markets, with additional revenues generated from the warranties and inspections marketplace and from our Contractor Connection direct repair network. U.S. Property & Casualty revenues before reimbursements by major service line for the three months and nine months ended September 30, 2010 and 2009 were as follows:
Three months ended
Nine months ended
( in thousands, except percentages)
September 30,
2010
September 30,
2009
Variance
September 30,
2010
September 30,
2009
Variance
Claims Field Operations
$
31,671
$
35,052
(9.6
)%
$
96,969
$
109,367
(11.3
)%
Catastrophe Services
4,119
6,294
(34.6
)%
10,139
18,380
(44.8
)%
Technical Services
7,989
7,109
12.4
%
22,694
22,479
1.0
%
Contractor Connection
4,930
4,006
23.1
%
15,055
12,318
22.2
%
Total U.S. Property & Casualty Revenues before Reimbursements
$
48,709
$
52,461
(7.2
)%
$
144,857
$
162,544
(10.9
)%
The overall revenue decrease in the third quarter and first nine months of 2010 in U.S. Property & Casualty was due to a decline in Claims Field Operations revenues caused by reduced property, casualty, vehicle and warranty services claims and declines in Catastrophe Services resulting from an overall decrease in weather-related events in 2010 . These reductions were partially offset by increases in revenues from Technical Services and our direct repair network, Contractor Connection. The increase in Technical Services revenues despite the decline in cases received, as discussed below, is due to changes in the mix of cases received, as the severity and difficulty of the cases have increased, resulting in increased revenues.
U.S. Property & Casualty’s 7.2% and 10.9% revenue decline in the third quarter and first nine months of 2010 compared with the same periods in 2009 was due to a 2.4% and 5.1% decline, respectively, from changes in the mix of services provided and in the rates charged for those services, and a 4.8% and 5.8% decline, respectively, in segment unit volume, measured principally by cases received.
Reimbursed Expenses included in Total Revenues
Reimbursements for out-of-pocket expenses included in total revenues for our U.S. Property & Casualty segment increased to $2.9 million for the three months ended September 30, 2010 , from $2.5 million for the three months ended September 30, 2009 . Reimbursements for the nine -month periods increased slightly in 2010 , to $7.9 million for the nine months ended September 30, 2010 , from $7.8 million for the nine months ended September 30, 2009 .
Case Volume Analysis
U.S. Property & Casualty unit volumes by underlying case category, as measured by cases received, for the three months and nine months ended September 30, 2010 and 2009 were as follows:

27

Three months ended
Nine months ended
(whole numbers, except percentages )
September 30,
2010
September 30,
2009
Variance
September 30,
2010
September 30,
2009
Variance
Property
26,240
30,112
(12.9
)%
81,145
90,689
(10.5
)%
Casualty
16,843
17,680
(4.7
)%
45,086
51,248
(12.0
)%
Vehicle
12,214
12,832
(4.8
)%
38,163
44,823
(14.9
)%
Warranty Services
2,178
6,279
(65.3
)%
9,741
27,347
(64.4
)%
Workers’ Compensation and Other
4,510
4,350
3.7
%
12,798
12,622
1.4
%
Total Claims Field Operations
61,985
71,253
(13.0
)%
186,933
226,729
(17.6
)%
Contractor Connection
39,801
31,815
25.1
%
122,673
93,268
31.5
%
Catastrophe Services
4,782
8,687
(45.0
)%
12,660
21,609
(41.4
)%
Technical Services
1,723
2,030
(15.1
)%
5,423
6,426
(15.6
)%
Total U.S. Property & Casualty Cases Received
108,291
113,785
(4.8
)%
327,689
348,032
(5.8
)%
The 2010 decrease in property and casualty claims was due primarily to lower industry-wide claims volumes, which have resulted in fewer claims referred to us from our clients. The 2010 decline in vehicle claims was due primarily to general economic conditions which we believe have resulted in fewer miles driven and thus fewer claims, and also due to decisions by certain insurance companies to reduce third-party adjuster involvement in handling vehicle-related claims. We expect the trend of reduced third-party adjuster involvement in vehicle claims to continue. The 2010 decrease in warranty services claims resulted from the expiration of several long-running class action contracts. This trend is expected to continue as we are not aware of any large new class action warranty claims that will replace the expiring contracts. The 2010 increase in workers’ compensation claims was due primarily to increased referrals for outside investigations from insurance carriers and internal referrals from our Broadspire segment.
The 2010 increase in Contractor Connection cases was due to the ongoing expansion of our contractor network and due to the trend of insurance carriers moving high-frequency, low-severity property claims directly to repair networks, which we expect to continue. The 2010 decreases in catastrophe services and technical services claims were due primarily to decreases in weather-related claims. We cannot predict the future trend of case volumes for a number of reasons, including the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of claims for us and are generally not subject to accurate forecasting.
Direct Compensation and Fringe Benefits
The most significant expense in our U.S. Property & Casualty segment is the compensation of employees, including related payroll taxes and fringe benefits. U.S. Property & Casualty direct compensation and fringe benefits expense, as a percent of segment revenues before reimbursements, increased to 61.9% in the third quarter of 2010 compared with 61.2% in the comparable 2009 quarter. For the nine -month period ended September 30, 2010 , U.S. Property & Casualty direct compensation and fringe benefits expense, as a percent of segment revenues before reimbursements, was 60.9% , increasing from 59.9% in the comparable 2009 period.
These percentage increases were primarily due to lower utilization of our employees in the first nine months of 2010 compared with the comparable period of 2009 . There was an average of 1,446 full-time equivalent employees (including 71 catastrophe adjusters) in this segment during the first nine months of 2010 , compared with an average of 1,637 employees (including 95 catastrophe adjusters) during the comparable 2009 period.
U.S. Property & Casualty salaries and wages totaled $25.8 million and $27.6 million for the three months ended September 30, 2010 and 2009 , respectively. For the first nine months of 2010 and 2009 , U.S. Property & Casualty salaries and wages totaled $74.0 million and $81.6 million , respectively. The overall decreases in the 2010 third quarter and year-to-date period compared with the same periods in 2009 were primarily a result of the lower number of full-time equivalent employees in the 2010 quarter and nine -month period. Payroll taxes and fringe benefits for U.S. Property & Casualty totaled $4.3 million and $4.5 million in the third quarter of 2010 and 2009 , respectively. For the nine months ended September 30, 2010 and 2009 , payroll taxes and fringe benefits for U.S. Property & Casualty totaled $14.3 million and $15.8 million , respectively. The overall decrease was due to the lower number of employees in this segment, as well as a reduction in the employer match on employee contributions to the Company’s 401(k) plan.
Expenses Other than Reimbursements, Direct Compensation and Fringe Benefits

28

U.S. Property & Casualty expenses other than reimbursements, direct compensation and related payroll taxes and fringe benefits were $15.0 million , or 30.7% of segment revenues before reimbursements, for the quarter ended September 30, 2010 , compared to $15.6 million , or 29.7% of segment revenues before reimbursements, for the comparable quarter of 2009 . For the nine -month period ended September 30, 2010 , these expenses were $44.6 million , or 30.8% of segment revenues before reimbursements, compared to $48.0 million , or 29.6% of segment revenues before reimbursements, in the comparable 2009 period. The amount of these expenses declined 3.8% and 7.1% for the three months and nine months ended September 30, 2010 , respectively, compared with the same periods in 2009 due to cost reductions as a result of the decline in revenue.
INTERNATIONAL OPERATIONS
Operating earnings in our International Operations segment increased to $7.8 million , or 7.4% of revenues before reimbursements, for the three months ended September 30, 2010 , compared with 2009 ’s third quarter operating earnings of $7.5 million , or 7.4% of revenues before reimbursements. Operating earnings for the nine months ended September 30, 2010 decreased to $21.7 million , or 6.9% of revenues before reimbursements, from $23.3 million , or 8.1% of revenues before reimbursements, in the comparable period of 2009 .
Revenues before Reimbursements
Substantially all International Operations revenues are derived from the property and casualty insurance company market. Revenues before reimbursements by major region for the three months and nine months ended September 30, 2010 and 2009 were as follows:
Three months ended
Nine months ended
( in thousands, except percentages)
September 30,
2010
September 30,
2009
Variance
September 30,
2010
September 30,
2009
Variance
United Kingdom (“U.K.”)
$
32,576
$
32,148
1.3
%
$
97,663
$
91,885
6.3
%
Canada
33,342
31,498
5.9
%
97,504
91,622
6.4
%
Continental Europe, Middle East, Africa (“CEMEA”)
19,581
20,633
(5.1
)%
64,789
59,656
8.6
%
Asia/Pacific
16,538
14,231
16.2
%
45,313
36,904
22.8
%
Americas
3,652
3,007
21.4
%
10,622
7,965
33.4
%
Total International Operations Revenues before Reimbursements
$
105,689
$
101,517
4.1
%
$
315,891
$
288,032
9.7
%
Compared with the nine months ended September 30, 2009 , during the same period in 2010 the U.S. dollar was weaker against most major foreign currencies, resulting in a positive net exchange rate impact of 8.2%. Excluding the positive impact of exchange rate fluctuations, International Operations’ revenues would have been $292.1 million in the nine months ended September 30, 2010 , reflecting an increase in revenues on a constant dollar basis of 1.4% . For the three months ended September 30, 2010 compared to the same period during 2009, the U.S. dollar was slightly stronger against most major foreign currencies, reducing revenues before reimbursements by 0.3%. International Operations unit volume, measured by cases received, increased 11.0% and 8.0% in the quarter and nine months ended September 30, 2010 compared with the same periods in 2009 . The overall increase for the quarter was primarily due to increases in case referrals during 2010 in the U.K., CEMEA and Asia/Pacific, partially offset by declines in Canada and the Americas regions, as discussed below. The overall increase for the nine months was primarily due to higher case referrals during 2010 in the U.K., CEMEA, Asia/Pacific and the Americas regions, partially offset by decreases in case referrals in Canada, as discussed below. Average revenue per claim decreased 6.6% and 6.5% during the three months and nine months ended September 30, 2010 respectively, due to changes in the mix of services provided and in the rates charged for those services.
Reimbursed Expenses included in Total Revenues
Reimbursements for out-of-pocket expenses included in total revenues for our International Operations segment decreased to $7.1 million and $20.0 million for the three months and nine months ended September 30, 2010 , from $7.9 million and $22.0 million in the comparable 2009 periods. The decline was primarily due to lower claims volume in Canada.
Case Volume Analysis
International Operations unit volumes by region, measured by cases received, for the three months and nine months ended September 30, 2010 and 2009 were as follows:

29

Three months ended
Nine months ended
(whole numbers, except percentages)
September 30,
2010
September 30,
2009
Variance
September 30,
2010
September 30,
2009
Variance
United Kingdom (U.K.)
38,383
31,717
21.0
%
127,490
104,691
21.8
%
Canada
34,714
35,880
(3.2
)%
86,821
110,321
(21.3
)%
Continental Europe, Middle East, and Africa (CEMEA)
37,096
30,674
20.9
%
109,174
90,574
20.5
%
Asia/Pacific
28,992
24,910
16.4
%
84,465
78,096
8.2
%
Americas
18,380
18,776
(2.1
)%
55,720
45,765
21.8
%
Total International Cases Received
157,565
141,957
11.0
%
463,670
429,447
8.0
%
Overall, claims volume remained high around the world, with the exception of Canada and some parts of the Americas. The 2010 increase in the United Kingdom was due primarily to an increase in weather-related activity. The decrease in Canada was due primarily to a reduction in weather-related activity. The 2010 increase in CEMEA resulted primarily from growth in our claims management business in Belgium, Germany and Scandinavia. The increase in Asia/Pacific was due to weather-related activity in Australia. The increase in the Americas for the nine-month period was due primarily to an increase in high frequency, low severity claims in Brazil, although there was a slight decline in the three-month period. We cannot predict the future trend of case volumes for a number of reasons, including the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are significant sources of claims for us and are generally not subject to accurate forecasting.
Direct Compensation and Fringe Benefits
As a percentage of revenues before reimbursements, direct compensation expenses, including related payroll taxes and fringe benefits, were 64.7% and 67.6% for the three months and nine months ended September 30, 2010 , compared with 67.4% and 68.8% for the comparable periods in 2009 . These percentage decreases primarily reflected increased utilization of our staff as a result of the increase in the number of cases received. The dollar amount of these expenses remained flat for the third quarter at $68.4 million , and increased for the nine-month period to $213.6 million in 2010 , from $198.2 million in 2009 . The increase in the dollar amount was primarily due to a weaker U.S. dollar in the 2010 year-to-date period as the number of full-time equivalent employees decreased. There was an average of 4,215 full-time equivalent employees in this segment in the first nine months of 2010 compared with an average of 4,285 in the comparable 2009 period.
Salaries and wages of International Operations segment personnel decreased to $56.9 million for the three months ended September 30, 2010 , from $57.4 million in the comparable 2009 period. For the nine -month periods, salaries and wages of International Operations segment personnel increased to $177.2 million in 2010 from $166.1 million in 2009 . Payroll taxes and fringe benefits for the International Operations segment totaled $11.5 million and $36.4 million for the third quarter and nine months ended September 30, 2010 , respectively, compared with $11.0 million and $32.1 million for the same periods in 2009 . These year-to-date increases were primarily related to a weaker U.S. dollar during 2010 .
Expenses Other than Reimbursements, Direct Compensation and Fringe Benefits
Expenses other than reimbursements, direct compensation and related payroll taxes and fringe benefits were 27.9% and 25.5% of International Operations’ revenues before reimbursements for the three months and nine months ended September 30, 2010 , up from 25.2% and 23.1% for the comparable periods in 2009 . The dollar amount of these expenses increased in the 2010 quarter to $29.5 million from $25.7 million in the third quarter of 2009 primarily due to the increased use of outside contractors during the 2010 quarter. The amounts increased from $66.5 million in the nine -month period ended September 30, 2009 to $80.6 million for the comparable period in 2010 due to a weaker U.S. dollar in 2010 and foreign exchange gains recorded in 2009.
BROADSPIRE
As previously disclosed in the Company’s consolidated financial statements and footnotes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2009 , the Company recorded a non-cash impairment charge of $46.9 million during the third quarter of 2009 and $140.9 million for the nine months ended September 30, 2009 related to our Broadspire segment. The Company also recorded an impairment charge of $7.3 million in the nine months ended September 30, 2010 related to our Broadspire segment. Substantially all of these impairment charges are not deductible for income tax purposes and are not reflected in Broadspire’s segment operating loss. They are also not included in the following discussion and analysis of Broadspire’s segment operating results.
Our Broadspire segment reported an operating loss of $0.7 million for the third quarter of 2010 , compared with an operating

30

loss of $1.2 million in the third quarter of 2009 . For the nine months ended September 30, 2010 , Broadspire’s operating loss was $4.8 million , compared with $3.7 million for the comparable period in 2009 . These declines were primarily due to lower workers’ compensation and casualty claim referrals as a result of lower U.S. employment levels and due to the loss of a significant client at the end of 2009 .
Revenues before Reimbursements
Broadspire segment revenues are primarily derived from workers’ compensation and liability claims management, medical management for workers’ compensation, vocational rehabilitation, and risk management information services provided to the U.S. self-insured market place. Broadspire revenues before reimbursements by major service line for the three months and nine months ended September 30, 2010 and 2009 were as follows:
Three months ended
Nine months ended
( in thousands, except percentages)
September 30,
2010
September 30,
2009
Variance
September 30,
2010
September 30,
2009
Variance
Claims Management Services
$
26,900
$
30,956
(13.1
)%
$
80,646
$
96,970
(16.8
)%
Medical Management Services
29,929
34,910
(14.3
)%
89,910
107,142
(16.1
)%
Risk Management Information Services
4,854
4,564
6.4
%
14,270
13,975
2.1
%
Total Broadspire Revenues before Reimbursements
$
61,683
$
70,430
(12.4
)%
$
184,826
$
218,087
(15.3
)%
Unit volumes for the Broadspire segment, measured principally by cases received, increased 6.0% from the 2009 third quarter to the 2010 third quarter and decreased 3.9% for the nine months ended September 30, 2010 compared with the same period in 2009 . Offsetting the higher unit volumes were declines in the mix of services provided and the rates charged for those services which reduced revenues before reimbursements by 18.4% and 11.4% in the third quarter and first nine months of 2010 , respectively, compared with the same periods in 2009 . The combined result of these factors was a 12.4% and 15.3% decrease in Broadspire segment revenues before reimbursements for the third quarter and nine months of 2010 compared with the comparable periods of 2009 .
Reimbursed Expenses included in Total Revenues
Reimbursements for out-of-pocket expenses included in total revenues for the Broadspire segment were $0.9 million and $2.4 million for the three months and nine months ended September 30, 2010 , decreasing from $1.3 million and $3.9 million in the comparable 2009 periods. This decrease was primarily attributable to the corresponding decrease in revenues before reimbursements.
Case Volume Analysis
Broadspire unit volumes by major underlying case category, as measured by cases received, for the three months and nine months ended September 30, 2010 and 2009 were as follows:
Three months ended
Nine months ended
(whole numbers, except percentages)
September 30,
2010
September 30,
2009
Variance
September 30,
2010
September 30,
2009
Variance
Workers’ Compensation
35,572
37,306
(4.6
)%
99,879
108,437
(7.9
)%
Casualty
19,761
15,270
29.4
%
49,111
48,841
0.6
%
Other
4,750
4,110
15.6
%
13,649
11,987
13.9
%
Total Broadspire Cases Received
60,083
56,686
6.0
%
162,639
169,265
(3.9
)%
The 2010 decline in workers’ compensation claims reflected a continuing decline in reported workplace injuries in the U.S primarily as a result of the continued overall lower level of employment due to the current economic climate, as well as the loss of a significant client discussed below. The U.S. market has experienced a decline in reported workplace injuries over the past decade resulting in a loss in revenue from our existing customer base. The relatively flat volume in casualty claims for the nine months ended September 30, 2010 compared with the comparable period of 2009 was primarily due to reductions in claims from our existing clients as a result of the overall industry-wide reduction in claims volume, offset by net new business gains. The significant increase in casualty claims in the third quarter of 2010 over the same period of 2009 is due to services provided in connection with a special project for one of its customers. We will continue to provide services for this project in the 2010 fourth quarter but are unsure at the present time the extent our services will be needed in 2011.The 2010 increases in other claims were primarily due to increases in health management services resulting from employers that added such services to their employee benefits programs. We cannot predict the future trend of case volumes as they are generally dependent on the

31

timing and extent of job creation in the U.S. and the occurrence of casualty-related events which are not subject to accurate forecasting.
During 2009 , we were notified by a significant client of our Broadspire segment that the client would not renew its existing contract with us upon the scheduled expiration of that contract in December 2009 . For the three months and nine months ended September 30, 2009, revenues related to this client totaled approximately $4.8 million and $16.1 million, or 7.8% and 7.4% of total segment revenues before reimbursements for the third quarter and first nine months of 2009 .
Direct Compensation and Fringe Benefits
Our most significant expense in our Broadspire segment is the compensation of employees, including related payroll taxes and fringe benefits. Broadspire’s direct compensation and fringe benefits expense, as a percent of the related revenues before reimbursements, increased from 55.8% for the quarter ended September 30, 2009 to 57.4% in the 2010 third quarter. For the nine months ended September 30, direct compensation and fringe benefits, as a percent of revenues before reimbursements increased from 56.4% in 2009 to 58.4% % in 2010 . This percentage increase primarily resulted from lower revenues as the actual amount of these expenses were lower compared to the same periods in 2009. Average full-time equivalent employees in this segment totaled 1,998 in the first nine months of 2010 , down from 2,264 in the comparable 2009 period, due to reduced claims volume.
Broadspire segment salaries and wages totaled $29.7 million and $89.7 million for the three months and nine months ended September 30, 2010 , respectively, decreasing (10.5)% and 12.1% , respectively from $33.2 million and $102.0 million in the comparable 2009 periods. Payroll taxes and fringe benefits for the Broadspire segment totaled $5.7 million and $18.3 million in the three months and nine months ended September 30, 2010 , respectively, decreasing 6.6% and 13.3% , respectively, from 2009 expenses of $6.1 million and $21.1 million for the same comparable periods. These 2010 decreases were primarily the result of the reduction in the number of full-time equivalent employees as well as a reduction in the employer match on employee contributions to the Company’s 401(k) plan.
Expenses Other than Reimbursements, Direct Compensation and Fringe Benefits
Broadspire segment expenses other than reimbursements, direct compensation and related payroll taxes and fringe benefits as a percent of revenues before reimbursements were 43.7% and 44.2% for the three months and nine months ended September 30, 2010 , compared with 45.9% and 45.3% in the comparable 2009 periods. The amount of these expenses declined 16.6% and 17.3% for the three months and nine months ended September 30, 2010 , respectively, compared with the same periods in 2009 due to cost reductions as a result of the decline in revenue.
LEGAL SETTLEMENT ADMINISTRATION
Our Legal Settlement Administration segment reported operating earnings of $11.0 million and $19.8 million for the three months and nine months ended September 30, 2010 , respectively, increasing from $4.1 million and $9.9 million in the comparable 2009 periods. The related segment operating margin increased from 19.2% for the three months ended September 30, 2009 to 28.5% in the comparable 2010 period, and from 15.8% for the nine months ended September 30, 2009 to 23.8% in the comparable 2010 period. While the core businesses of this segment continued to perform well, the revenue increases described above were primarily the result of a special project that began in the summer of 2010. It is our expectation that we will work on this special project until the expected end date of August 2013. We expect our current level of activity on this special project to continue through the 2010 fourth quarter, but we are uncertain whether the current level of activity will continue beyond 2010.
Revenues before Reimbursements
Legal Settlement Administration revenues are primarily derived from securities, product liability and other legal settlement services, and bankruptcy administration. Legal Settlement Administration revenues before reimbursements increased 80.1% to $38.4 million for the three months ended September 30, 2010 compared with $21.3 million for the comparable 2009 period. For the nine -month period ended September 30, 2010 , Legal Settlement Administration revenues before reimbursements increased 32.7% to $83.4 million , compared with $62.8 million for the same period in 2009 . Legal Settlement Administration revenues are project-based and can fluctuate significantly in any period. During the three months and nine months ended September 30, 2010 , we were awarded 50 and 186 new assignments, compared with 72 and 212 during the comparable periods in 2009. At September 30, 2010 we had a backlog of projects awarded totaling approximately $75.0 million , compared with $55.4 million at September 30, 2009 . Of the $75.0 million backlog at September 30, 2010 , an estimated $36.0 million is expected to be recognized as revenues over the remainder of 2010 .
Reimbursed Expenses included in Total Revenues

32

The nature and volume of work performed in our Legal Settlement Administration segment typically requires more reimbursable out-of-pocket expenditures than our other operating segments. Reimbursements for out-of-pocket expenses included in total revenues for Legal Settlement Administration in the third quarter were $12.7 million in September 30, 2010 and $11.4 million in 2009 . Reimbursements for the nine months ended September 30, 2010 were $26.9 million and $25.6 million in 2009.
Transaction Volume
Legal Settlement Administration services are generally project based and not denominated by individual claims. Depending upon the nature of projects and their respective stages of completion, the volume of transactions or tasks performed by us in any period can vary, sometimes significantly.
Direct Compensation and Fringe Benefits
Legal Settlement Administration’s direct compensation expense, including related payroll taxes and fringe benefits, as a percent of revenues before reimbursements, was 35.5% in the three months ended September 30, 2010 compared with 44.2% in the comparable 2009 period. For the nine -month period ended September 30, 2010 , these expenses as a percent of revenues before reimbursements were 41.3% , compared with 43.4% in the same 2009 period. The dollar amount of these expenses increased to $13.6 million and $34.4 million for the third quarter and nine months of 2010 compared with $9.4 million and $27.3 million for the comparable 2009 periods, due primarily to increases in incentive compensation and commission expenses, merit pay increases and an increase in the number of full-time equivalent employees in 2010 . There was an average of 370 full-time equivalent employees in this segment in the first nine months of 2010 , compared with an average of 345 in the comparable 2009 period.
Legal Settlement Administration salaries and wages totaled $12.3 million and $30.3 million for the quarter and nine months ended September 30, 2010 , increasing 48.2% and 27.8% respectively, from $8.3 million and $23.7 million in the comparable 2009 periods. Payroll taxes and fringe benefits for Legal Settlement Administration totaled $1.3 million and $4.1 million for the three months and nine months ended September 30, 2010 , compared with $1.1 million and $3.6 million for the comparable 2009 periods.
Expenses Other than Reimbursements, Direct Compensation and Fringe Benefits
One of our most significant expenses in Legal Settlement Administration is outsourced services due to the variable, project-based nature of our work. Legal Settlement Administration expenses other than reimbursements, direct compensation and related payroll taxes and fringe benefits decreased as a percent of related revenues before reimbursements to 36.0% and 34.9% for the three months and nine months ended September 30, 2010 from 36.6% and 40.8% for the comparable 2009 periods. The dollar amount of these expenses increased to $13.8 million and $29.1 million for the third quarter and first nine months of 2010 compared with $7.8 million and $25.7 million for the comparable 2009 periods, due primarily to the need for outsourced service providers to assist with the special project in 2010 .
EXPENSES AND CREDITS EXCLUDED FROM SEGMENT OPERATING EARNINGS
Income Taxes
Our consolidated effective income tax rate for financial reporting purposes may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from our various domestic and international operations which are subject to income taxes at varied rates, our ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions. At September 30, 2010 we estimate that our effective annual income tax rate for 2010 will be approximately 28% before considering discrete items.
Income tax expense on consolidated income totaled $3.9 million and $4.6 million for the nine months ended September 30, 2010 and 2009 , respectively. The decrease in income tax expense in 2010 compared with 2009 was due primarily to discrete items and an internal restructuring of certain international operations in 2009 , which were partially offset by the expiration of a research and development tax credit .
Net Corporate Interest Expense
Net corporate interest expense consists of interest expense that we incur on our short- and long-term borrowings, partially offset by interest income we earn on available cash balances and short-term investments. These amounts vary based on interest rates, borrowings outstanding, interest rate swaps, and the amounts of invested cash and investments. Corporate interest expense totaled $4.1 million and $3.3 million for the three months ended September 30, 2010 and 2009 , respectively. Interest income totaled $163,000 and $142,000 for the three months ended September 30, 2010 and 2009 , respectively. Corporate interest expense totaled $12.2 million and $11.5 million for the nine months ended September 30, 2010 and 2009 , respectively.

33

Interest income totaled $459,000 and $1,208,000 for the nine months ended September 30, 2010 and 2009 , respectively.
Amortization of Customer-Relationship Intangible Assets
Amortization of customer-relationship intangible assets represents the non-cash amortization expense for customer-relationship intangible assets acquired as part of our 2006 acquisitions of Broadspire Management Services, Inc. (“BMSI”) and Specialty Liability Services, Ltd. (“SLS”). Amortization expense associated with these intangible assets totaled approximately $1.5 million and $4.5 million for the third quarter and first nine months of both 2010 and 2009 . This amortization is included in SG&A expenses in our Condensed Consolidated Statements of Operations.
Stock Option Expense
Stock option expense, a component of stock-based compensation, is comprised of non-cash expenses related to stock options granted under our various stock option and employee stock purchase plans. Stock option expense is not allocated to our operating segments. Other stock-based compensation expense related to our executive stock bonus plan (performance shares and restricted shares) is charged to our operating segments and included in the determination of segment operating earnings or loss. Stock option expense of $195,000 and $586,000 was recognized during the three months and nine months ended September 30, 2010 , respectively, compared with $266,000 and $696,000 for the comparable periods in 2009 , respectively.
Unallocated Corporate and Shared Costs
Certain unallocated costs and credits are excluded from the determination of segment operating earnings. For the three months and nine months ended September 30, 2010 and 2009 , unallocated corporate and shared costs primarily represented costs of our frozen U.S. defined benefit pension plan, expenses for our CEO and our Board of Directors, certain adjustments to our self-insured liabilities, and certain adjustments and recoveries to our allowances for doubtful accounts receivable. Unallocated corporate and shared costs were $0.8 million and $2.4 million for the three months and nine months ended September 30, 2010 , respectively, and $0.9 million and $8.1 million for the comparable periods in 2009. Our U.S. defined benefit pension plan expense was $1.9 million and $5.6 million for the three months and nine months ended September 30, 2010 , respectively, compared with $2.9 million and $8.6 million for the same periods of 2009 . In addition, unallocated self-insurance expenses were $373,000 higher in the three months ended September 30, 2010 and $2.3 million lower in the nine months ended September 30, 2010 , respectively, compared with the same periods in 2009 , due primarily to lower professional indemnity expenses.
Restructuring and Other Costs
During the first nine months of 2010 , the Company recorded a pretax charge of $2.0 million for severance costs related to reductions in administrative staff. Approximately $556,000 of this charge was paid in the second quarter with the remainder paid during the third quarter of 2010 . The Company terminated 146 employees. As a result, the Company expects annual pretax savings of approximately $9.6 million. We also recorded pretax expenses totaling $2.7 million for a loss incurred on the sublease of the Broadspire facility in Plantation, Florida and the relocation of those operations to Sunrise, Florida, as described in more detail in Note 12 to the accompanying unaudited condensed consolidated financial statements. During the first nine months of 2009 , we recorded pretax expenses totaling $1.8 million for professional fees incurred in connection with an internal realignment of certain of our legal entities in the U.S. and internationally. This realignment did not impact our segment financial reporting.
Goodwill Impairment Charge
On July 30, 2010, the independent arbitrator arbitrating the Broadspire Accounting Arbitration issued a decision and contingent determination in connection therewith, which is described more fully in Note 11 to the accompanying unaudited condensed consolidated financial statements. This decision and contingent determination purported to resolve certain issues being arbitrated thereunder, and provided certain additional guidance with respect to other issues, subject to further determinations. Although the Company is reserving all of its rights with respect to the issues purported to be resolved , the Company made a payment of $6.1 million, plus interest on August 6, 2010, to Platinum in connection therewith representing additional purchase price consideration for the October 31, 2006 acquisition of Broadspire Management Services, Inc. All of the goodwill in the Broadspire segment was previously impaired and the fair value of the Broadspire segment does not support additional goodwill. Accordingly, the Company recorded an additional goodwill impairment charge of $7.3 million for the nine months ended September 30, 2010 . All but the interest portion of the charge is nondeductible for tax purposes.
During the third quarter of 2009 and the nine months ended September 30, 2009, we recorded a noncash goodwill and an intangible asset impairment charge totaling $46.9 million and $140.9 million, respectively, related to our Broadspire reportable segment and reporting unit. These impairment charges were not reflected in Broadspire's segment operating loss.

34

LIQUIDITY, CAPITAL RESOURCES, AND FINANCIAL CONDITION
At September 30, 2010 , our working capital balance (current assets less current liabilities) was approximately $70.4 million , an increase of $3.7 million from the working capital balance at December 31, 2009 . Our cash and cash equivalents were $42.2 million at September 30, 2010 , compared with $70.4 million at December 31, 2009 .
Cash (Used in) Provided by Operating Activities
Cash used in operating activities was $25.1 million for the nine months ended September 30, 2010 , compared with cash provided by operating activities of $9.8 million for the comparable period of 2009 . During the first nine months of 2010 , we made cash contributions of $20.2 million and $4.8 million, respectively, to our U.S. and U.K. defined benefit pension plans, compared with $7.7 million and $3.5 million, respectively, for the same period in 2009 . Also contributing to the increase in cash used in operating activities in the 2010 period was a $55.2 million increase in accounts receivable and unbilled revenue due to the revenue increases in our Legal Settlement Administration and International Operations segments. In October 2010, we contributed an additional $5.1 million to our frozen U.S. defined benefit pension plan. We do not expect to make any further contributions in 2010.
Cash Used in Investing Activities
Cash used in investing activities, primarily for acquisitions of property and equipment and for capitalized software, was $25.9 million in the nine months ended September 30, 2010 , compared with cash used in investing activities of $18.2 million in the comparable period of 2009 . Included in the 2010 amount is the $7.3 million paid in August 2010 as additional purchase price consideration for the previous acquisition of BMSI.
Cash Provided by (Used in) Financing Activities
Cash provided by financing activities was $24.3 million for the nine months ended September 30, 2010 , compared with cash used in financing activities of $11.5 million for the comparable period of 2009 . During 2010 , we increased our short-term borrowings and book overdraft by $32.2 million , made a mandatory excess cash flow payment of $5.9 million to reduce the balance outstanding on our term note payable, and paid $700,000 of statutory employee withholding taxes on behalf of certain employees who elected to reduce the number of shares of common stock that would have otherwise been issued to them under employee stock-based compensation plans. During 2009 , we paid $1.9 million of statutory employee withholding taxes on behalf of certain employees who elected to reduce the number of shares of common stock that would have otherwise been issued to them under employee stock-based compensation plans and paid loan costs of $944,000 in connection with an amendment to our Credit Agreement.
In April 1999, our Board of Directors authorized a discretionary share repurchase program of an aggregate of 3,000,000 shares of our Class A common stock and our Class B common stock. Through September 30, 2010 , we have reacquired 2,150,876 shares of Class A and 143,261 shares of Class B common stock at an average cost of $10.99 and $12.21, respectively. We have not reacquired any shares since 2004 under this plan. We believe it is unlikely that we will repurchase shares under this program in the foreseeable future due to the underfunded status of our defined benefit pension plans and the covenants and related restrictions contained in our Credit Agreement.
Other Matters Concerning Liquidity and Capital Resources
As a component of our Credit Agreement, we maintain a committed $100.0 million revolving credit line with a syndicate of lenders in order to meet seasonal working capital requirements and other financing needs that may arise. This revolving credit line expires on October 30, 2013. As a component of this credit line, we maintain a letter of credit facility to satisfy certain contractual obligations. Including $19.3 million of undrawn letters of credit issued under the letter of credit facility, the balance of our unused line of credit totaled $49.8 million at September 30, 2010 . At September 30, 2010 and 2009 , the outstanding balances under our revolving line of credit facility were $30.9 million and $11.3 million respectively. Long-term borrowings outstanding, including current installments and capital leases, totaled $174.0 million as of September 30, 2010 , compared with $181.3 million at December 31, 2009 . We have historically used the proceeds from our long-term borrowings to finance, among other things, business acquisitions.
We believe our current financial resources, together with funds expected to be generated from operations and existing and potential borrowing capabilities, will be sufficient to maintain our current operations for the next 12 months.

35

Financial Condition
Other significant changes in our unaudited Condensed Consolidated Balance Sheet as of September 30, 2010 , compared with our Condensed Consolidated Balance Sheet as of December 31, 2009 , were as follows:
•
Cash and Cash Equivalents decreased $28.2 million , or $26.7 million net of currency exchange.
•
Accounts Receivable and Unbilled Revenues increased $53.1 million , or $55.2 million net of currency exchange impacts. This increase was primarily due to the revenue increases in our Legal Settlement Administration and International Operations segments.
•
Short-term Borrowings increased $31.1 million and Current Installments of Long-term Debt decreased by $5.9 million .
Defined Benefit Pension Plan Funding
In June 2010, the “Preservation of Access to Care for Medicare Beneficiaries and Pension Relief Act of 2010” was signed into law. Among other things, the act provides two alternatives to extend the amortization period of the unfunded pension liability that is recognized in the calculation of the minimum required contribution. The act will require additional funding based on certain compensation, dividend and stock redemption thresholds. We are in the process of evaluating whether any of these additional funding requirements may apply to us.
Exclusive of any additional funding which may be required as described above, the estimated annual minimum contributions we expect we will be required to make to our frozen U.S. defined benefit pension plan in order to meet the funding requirements under the new act are as follows:
Estimated Minimum
Funding Requirements
Year of Funding
(in thousands)
2011
$
20,800
2012
24,700
2013
37,000
2014
26,500
2015
14,600
2016 - 2020
29,200
Off-Balance Sheet Arrangements
At September 30, 2010 , we were not a party to any off-balance sheet arrangements, other than operating leases, which we believe could materially impact our operations, financial condition, or cash flows.
As previously disclosed in our Annual Report on Form 10-K for the year ended December 31, 2009 , we have certain material obligations under operating lease agreements to which we are a party. In accordance with GAAP, these operating lease obligations and the related leased assets are not reported on our consolidated balance sheet. Other than reductions to the lease obligations resulting from scheduled lease payments, our obligations under these operating lease agreements have not changed materially since December 31, 2009 .
We maintain funds in various trust accounts to administer claims for certain clients. These funds are not available for our general operating activities and, as such, have not been recorded in the accompanying unaudited condensed consolidated balance sheets. We have concluded that we do not have a material off-balance sheet risk related to these funds.
APPLICATION OF CRITICAL ACCOUNTING POLICIES AND ESTIMATES
There have been no material changes to our critical accounting policies and estimates from those disclosed in our Annual Report on Form 10-K for the year ended December 31, 2009 .
New Accounting Standards Adopted
Additional information related to new accounting standards adopted during 2010 is provided in Note 2 to the accompanying unaudited condensed consolidated financial statements contained in this Quarterly Report on Form 10-Q.
Pending Adoption of New Accounting Standards
Additional information related to pending adoption of recently issued accounting standards is provided in Note 3 to the

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accompanying unaudited condensed consolidated financial statements contained in this Quarterly Report on Form 10-Q.
Item 3. Quantitative and Qualitative Disclosures about Market Risk
For quantitative and qualitative disclosures about market risk, see Item 7A, “Quantitative and Qualitative Disclosures About Market Risk,” of our Annual Report on Form 10-K for the year ended December 31, 2009 . Our exposures to market risk have not changed materially since December 31, 2009 .
Item 4. Controls and Procedures
Evaluation of Disclosure Controls and Procedures
We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in our Exchange Act reports is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms, and that such information is accumulated and communicated to management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. Management necessarily applies its judgment in assessing the costs and benefits of such controls and procedures, which, by their nature, can provide only reasonable assurance regarding management’s control objectives. The Company’s management, including the Chief Executive Officer and Chief Financial Officer, does not expect that our disclosure controls and procedures can prevent all possible errors or fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. There are inherent limitations in all control systems, including the realities that judgments in decision-making can be faulty, and that breakdowns can occur because of simple errors or mistakes. Additionally, controls can be circumvented by the individual acts of one or more persons. The design of any system of controls is based in part upon certain assumptions about the likelihood of future events, and, while our disclosure controls and procedures are designed to be effective under circumstances where they should reasonably be expected to operate effectively, there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Because of the inherent limitations in any control system, misstatements due to possible errors or fraud may occur and not be detected.
As of the end of the period covered by this report, we performed an evaluation, under the supervision and with the participation of management, including the Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operations of our disclosure controls and procedures pursuant to Exchange Act Rules 13a-15(b) and 15d-15(b). Based upon the foregoing, the Chief Executive Officer along with the Chief Financial Officer concluded that, as of the end of the period covered by this report, our disclosure controls and procedures were effective at providing reasonable assurance that all information relating to the Company (including its consolidated subsidiaries) required to be disclosed in our Exchange Act reports is recorded, processed, summarized, and reported in a timely manner.
Changes in Internal Control over Financial Reporting
We have identified no material changes in our internal control over financial reporting that occurred during the period covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
PART II — OTHER INFORMATION
Item 1. Legal Proceedings
The information in the last three paragraphs of Note 11, “Commitments and Contingencies” in the accompanying unaudited condensed consolidated financial statements is incorporated by reference herein.
Item 1A. Risk Factors
In addition to the other information set forth in this report, the factors discussed in Part I, “Item 1A. Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2009 could materially affect our business, financial condition, or results of operations. The risks described in this report and in our Annual Report on Form 10-K are not the only risks facing our Company. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition, or future results.
Item 6. Exhibits
See Index to Exhibits on page 39.

37

SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
Crawford & Company
(Registrant)
Date:
November 4, 2010
/s/ Jeffrey T. Bowman
Jeffrey T. Bowman
President and Chief Executive Officer
(Principal Executive Officer)
Date:
November 4, 2010
/s/ W. Bruce Swain, Jr.
W. Bruce Swain, Jr.
Executive Vice President and Chief Financial Officer (Principal Financial Officer)

38

INDEX TO EXHIBITS
Exhibit
No.
Description
3.1
Restated Articles of Incorporation of the Registrant (incorporated by reference to Exhibit 3.1 to the Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on May 14, 2007)
3.2
Restated By-laws of the Registrant, as amended (incorporated by reference to Exhibit 3.1 of the Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on December 22, 2008)
15
Letter of Ernst & Young LLP
99.1
Press Release Dated November 4, 2010
99.2
Third Quarter 2010 Earnings Conference Call Presentation, presented November 4, 2010
101
XBRL Documents

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TABLE OF CONTENTS