CRM 10-K Annual Report Jan. 31, 2022

SALESFORCE.COM, INC.

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TABLE OF CONTENTS

Part I Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Properties Item 3. Legal Proceedings Item 4. Mine Safety Disclosures Item 4A. Information About Our Executive Officers Part II Item 5. Market For Registrant S Common Equity, Related Stockholder Matters and Issuer Purchases Of Equity Securities Item 6. Reserved Item 7. Management S Discussion and Analysis Of Financial Condition and Results Of Operations Item 7A. Quantitative and Qualitative Disclosures About Market Risk Item 8. Financial Statements Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information Item 9C. Disclosure Regarding Foreign Jurisdictions That Prevent Inspections Part III Item 10. Directors, Executive Officers and Corporate Governance Item 11. Executive Compensation Item 12. Security Ownership Of Certain Beneficial Owners and Management and Related Stockholder Matters Item 13. Certain Relationships and Related Transactions and Director Independence Item 14. Principal Accountant Fees and Services Part IV Item 15. Exhibits and Financial Statement Schedules Item 16. 10-k Summary

Exhibits

2.1 Agreement and Plan of Merger, dated as of December 1, 2020, by and among salesforce.com, inc., Skyline Strategies I Inc., Skyline Strategies II LLC and Slack Technologies, Inc. 8-K 001-32224 2.1 12/1/2020 3.1 Amended and Restated Certificate of Incorporation of salesforce.com, inc. 8-K 001-32224 3.1 6/7/2019 3.2 Amended and Restated Bylaws of salesforce.com, inc. 8-K 001-32224 3.1 3/12/2021 4.1 Specimen Common Stock Certificate S-1/A 333-111289 4.2 4/20/2004 4.2 Indenture, dated April11, 2018, between the Company and U.S. Bank National Association, as trustee 8-K 001-32224 4.1 4/11/2018 4.3 First Supplemental Indenture, dated April11, 2018, between the Company and U.S. Bank National Association, as trustee (including Forms of 2023 and 2028 Notes) 8-K 001-32224 4.2 4/11/2018 4.4 Second Supplemental Indenture, dated July 12, 2021, between salesforce.com, inc. and U.S. Bank National Association, as trustee (including Forms of the 2024, 2031, 2041, 2051, 2061 and Sustainability Notes) 8-K 001-32224 4.2 7/12/2021 4.5 Indenture, dated April 9, 2020, between Slack Technologies, Inc. and U.S. Bank National Association, as trustee 8-K 001-32224 4.1 7/21/2021 4.6 First Supplemental Indenture, dated as of February 10, 2021, between Slack Technologies, Inc. and U.S. Bank National Association, as trustee 8-K 001-32224 4.2 7/21/2021 4.7 Second Supplemental Indenture, dated July 21, 2021, among Slack Technologies, Inc., salesforce.com, inc., Skyline Strategies II LLC and U.S. Bank National Association, as trustee 8-K 001-32224 4.3 7/21/2021 4.8 Description of Common Stock 10-K 001-32224 4.6 3/17/2021 10.1* salesforce.com, inc. Amended and Restated 2013 Equity Incentive Plan 8-K 001-32224 10.1 6/14/2021 10.2* salesforce.com, inc. Amended and Restated 2004 Employee Stock Purchase Plan S-8 333- 20958349 4.4 6/12/2020 10.3* Form of Indemnification Agreement between salesforce.com, inc. and its officers and directors S-1/A 333-111289 10.1 4/20/2004 10.4* MetaMind, Inc. 2014 Stock Incentive Plan S-8 333-211510 4.1 5/20/2016 10.5* 2014 Inducement Equity Incentive Plan, as amended S-8 333-213685 4.3 6/7/2019 10.6* Related forms of equity agreements under the Amended and Restated 2014 Inducement Equity Incentive Plan 10.7* Related forms of equity agreements under the Amended and Restated 2013 Equity Incentive Plan 10.8* Related forms of equity agreements under the Amended and Restated 2004 Employee Stock Purchase Plan 10.9* Gratitude Bonus Plan, as amended and restated August 21, 2019, effective August 21, 2019 10-Q 001-32224 10.4 8/23/2019 10.10* Form of Change of Control and Retention Agreement as entered into with Marc Benioff 10-K 001-32224 10.13 3/9/2009 10.11* Form of Change of Control and Retention Agreement as entered into on or prior to 2014 with Parker Harris, Mark Hawkins and Joe Allanson 10-K 001-32224 10.14 3/9/2009 10.12* Form of Change of Control and Retention Agreement entered into with non-CEO Executive Officers after 2014 10-K 001-32224 10.16 3/5/2020 10.13* Founder Restricted Stock Agreement 10-K 001-32224 10.18 3/5/2020 10.14* Aircraft Time Sharing Agreement, dated March 17, 2020, between salesforce.com, inc. and Marc Benioff 10-K 001-32224 10.17 3/17/2021 10.15* Non-Employee Director Compensation Program and related form of Director RSU Agreement 10.16* Offer Letter, dated May 12, 2020, between Salesforce UK Ltd. and Gavin Patterson 10.17 Office Lease dated as of April 10, 2014 by and between salesforce.com, inc. and Transbay Tower LLC 10-Q 001-32224 10.2 5/30/2014 10.18 Purchase and Sale Agreement, dated November 10, 2014, between salesforce.com, inc. and 50 Fremont Tower, LLC 10-Q 001-32224 10.2 11/26/2014 10.19 Credit Agreement, dated as of December 23, 2020, by and among the Company, the lenders and other parties party thereto, and Citibank, N.A., as Administrative Agent, Swingline Lender and an Issuing Lender. 8-K 001-32224 10.1 12/23/2020 10.20 Credit Agreement, dated as of December 23, 2020, by and among the Company, the lenders and other parties party thereto, and Bank of America, N.A., as Administrative Agent. 8-K 001-32224 10.2 12/23/2020 21.1 List of Subsidiaries 23.1 Consent of Independent Registered Public Accounting Firm 31.1 Certification of Co-Chief Executive Officer, Marc Benioff, pursuant to Exchange Act Rule 13a-14(a) or 15d-14(a), as adopted pursuant to Section302 of the Sarbanes-Oxley Act of 2002 31.2 Certification of Co-Chief Executive Officer, Bret Taylor, pursuant to Exchange Act Rule 13a-14(a) or 15d-14(a), as adopted pursuant to Section302 of the Sarbanes-Oxley Act of 2002 31.3 Certification of Chief Financial Officer pursuant to Exchange Act Rule 13a-14(a) or 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 32.1 Certification of Co-Chief Executive Officers and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

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CRM 10-K Fiscal year ended Jan. 31, 2022

Exhibits